Henriettas' Leven Oaks

GRATEFUL FOR CARE

My family member was a reluctant resident at Henrietta's Leven Oaks. Despite all the challenges of having to care for him, the staff at Henrietta's did so every day with care, humor and a great spirit. They bent over backwards to accommodate him as much as was reasonable for his health and safety. [name removed], the administrator took special care to keep us apprised of what was happening and was responsive to calls and text messages.

Lack of care period.

They are listed as a memory care facility but they do not lock down the community. our loved one was able to leave the community without the community knowing. I would not recommend this community to others. This community was not up to par and they keep saying they are just understaffed. When we moved her out not a single staff member said anything to us.

Would recommend this community

We have nothing but good things to say about this community, they are keeping COVID under control and our loved one is very happy there. When we were able to visit the community it was clean, and the staff is very sweet and caring. The nurse there is great, she always responds back to us in a timely manner and the administration is fantastic.

[name removed] gave us a wonderful tour following COVID-19 guidelines. All of our questions were answered sufficiently. He made us feel that we were the most important family at the facility. What is great about Henrietta’s Leven Oaks is the current visiting rules: outside with masks and social distancing. The facility is clean and we were even able to see the room my mom would occupy via Skype. The care of the resident resonated throughout our tour. Good “stuff!!”

Kind and caring care staff

I chose this community because medication management was included. Also, I liked the environment because it is a historical building. It has a big yard with a lot of fruit trees and flowers. The caregivers are excellent and very caring. They really like my loved one and they take good care of my loved one. The only issue I have had is in the change over of executive staff which caused additional turnover and affected the staffs and residents stability.