August 19, 2026 at 9:11 PM PDT
1 change detected in this data refresh
Operator information updated
Operator changed from not published to Heritage Senior Living.
Community profile
Heritage Elm Grove
800 Wall St, Elm Grove, WI
Assisted LivingMemory CareIndependent Living
★ 4.149 reviewsRead reviews
About the community
About Heritage Elm Grove
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
4.1 out of 5 from 49 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveOur family's experience
Room size was great for her and cleanliness was good. Staff activities was more than adequate, varied and often customized for individuals. Meals were satisfactory but several times the food was not warmed or chilled properly. The trays were prepared well in advance and stored in insulated compartments for 1- 1 1/2 hours before serving. Staffing was often short. On several occasions, in her short, stay I had to visit the administrative office to report that staff would not answer her room request for assistance. Th…
★★★★★
PositiveHeritage Elm Grove review
Meals were often prepared well in advance and therefore cold. Several times staff were delayed in answering calls to her room. Otherwise, the staff were professional and friendly. Whenever the staff noted a problem with my mother I would receive a prompt telephone call at anytime of the day or night.
★★★★★
Positivegreat community, definitely would recommend
We were very pleased with our overall experience with everything at Heritage. There were quite a few glitches along the road as I'm sure any place has. The facility was kept very clean! There were times when the smell was a bit overwhelming coming from some of the apartments but again that is to be expected as well. The staff was amazing! There were a few who actually treated Mom like she was their own mother/grandmother. Staff was very tolerant of dad who could be difficult at times, but still treated him with res…
★★★★★
PositiveWould Recommend
Heritage Elm Grove takes great care of my dad. The staff is caring and responsive. The facility has a comfortable and welcoming feel to it. Staff is engaged.
★★★★★
PositiveI Would Recommend The Community for People That Have Alzheimer's
The staff are good to work with and supportive of my loved one and family. My expectations of a memory care have changed since my loved one has been there. I'm more realistic now. There are some residents who try to conversate with my loved one when they are able to. It would be nice to see more vegetables with the meals that are served to the residents.
★★★★★
CriticalReview of Heritage Elm Grove
I would tell other's, don't go here. We've had several bad experiences here. One time I went to visit my loved one, who has dementia, and they were sitting in the dining room with a plate of long spaghetti. It was not cut up and it was served with a spoon. My loved one has dementia and they tend to walk around. We saw that their toilet was leaking and it took them weeks to get back to us about it. We found out that the toilet was not leaking, but my loved one was urinating on the floor; they were missing the toil…
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care, Independent Living
- Operator
- Heritage Senior Living
- Public price status
- Not publicly found
- Last source check
- August 20, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Bar or Pub
- Café or Bistro
- Private Dining Room
- Vegetarian
- Restaurant Style Dining
- No Sugar
- Special Dining Programs
- Low / No Sodium
- Professional Chef
- International Cuisine
- Meals Provided
Health & wellness
- Memory Care
- Diabetic Care
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- Non-Ambulatory Care
Services & convenience
- Uncovered Parking
- Transportation at Cost
- Resident Parking Available
- Property Convenient to Public Transit
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
- English
Activities & engagement
- Yoga / Chair Yoga
- Day Trips and Outings
- Tai Chi
- Birthday Parties
- BBQs or Picnics
- Cooking Classes
- Educational Speakers / Life Long Learning
- Protestant Services
- Live Dance or Theater Performances
- Live Musical Performances
- Montessori Programs
- Catholic Services
- Art Classes
- Intergenerational Programs
- Gardening Club
- Brain fitness / Dakim
- Reminiscence Programs
- Pet-focused Programs
- Trivia Games
- Activities Off-site
- Activities On-site
- Light Therapy Programs
- Community Service Programs
- Devotional Activities Offsite
- Devotional Activities On-Site
- Holiday Parties
- Forever Fit
- Wine Tasting
- Wii Bowling
- Karaoke
- Live Well Programs
- Happy Hour
- Sensory-based Programs
- Stretching Classes
Outdoor spaces
- Barber Shop
- Library
- TV Lounge
- Central Fireplace
- Indoor Common Areas
- Computer or Media Center
- Beauty Salon
- Meeting Room
- Outdoor Common Areas
- Outside Patio
- Game Room
- Movie or Theater Room
Apartment & room features
- Bath Tubs
- Kitchenette
- Wheelchair Accessible Showers
- Air Conditioned
- Ground Floor Units
Official oversight
Inspection and quality records
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 20, 2026.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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Published price comparison
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