August 19, 2026 at 9:43 PM PDT
1 change detected in this data refresh
Operator information updated
Operator changed from not published to Heritage Senior Living.
Community profile
2975 Village Square Dr, Hartland, WI
★ 4.023 reviewsRead reviews
About the community
Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 19, 2026 at 9:43 PM PDT
Operator changed from not published to Heritage Senior Living.
Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveWe visited Heritage Lake Country in Hartland. It was a very nice environment, and the memory care unit had really nice features. The building was clean, and the rooms were a nice size. I think they also have a library.
★★★★★
PositiveHeritage Lake Country has been GREAT! The facility itself is beautiful and well maintained. The staff all address my Mother by name, as well as asking her about events that she's involved in. She enjoys the activities that are offered. I routinely receive updates from Heritage related to events and facility updates. Available medical care and monitoring has been excellent.
★★★★★
PositiveOverall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great.
★★★★★
PositiveMy aunt was there for at least 5 years as her dementia became worst. I visited her often and was always happy to see her so well taken care of. The staff was wonderful and attentive. She passed recently and we were amazed at how respectful and caring they were throughout her stay until the end. I would like to thank the whole staff there, so many came to her room, held her hand and said so many nice things about her and how sorry they were.
★★★★★
PositiveI feel there is a lot of inconsistency, and it's sometimes difficult to get matters addressed. The activities director has done a lovely job of getting my mom to participate and be involved. Getting someone to clean a bathroom can be impossible, and getting someone to fix something broken in a room can be impossible as well.
★★★★★
PositiveI would say my mom seems very happy there. We picked it because of location and the facility was nice.
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.