Heritage Lake Country Senior Living

Grateful for Heritage

Heritage Lake Country has been GREAT! The facility itself is beautiful and well maintained. The staff all address my Mother by name, as well as asking her about events that she's involved in. She enjoys the activities that are offered. I routinely receive updates from Heritage related to events and facility updates. Available medical care and monitoring has been excellent.

Overall good experience

Overall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great.

A nice place with some elements needing improvement

I feel there is a lot of inconsistency, and it's sometimes difficult to get matters addressed. The activities director has done a lovely job of getting my mom to participate and be involved. Getting someone to clean a bathroom can be impossible, and getting someone to fix something broken in a room can be impossible as well.

Review for Heritage Lake Country

I would say my mom seems very happy there. We picked it because of location and the facility was nice.

A comfortable and pleasant room

What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.

The community made my loved one feel safe, and this was the most important to us. The staff has also been helpful. We feel that everything is going well, and there is no improvements needed at this time.