Heritage of Muskego

Poor administration

The administration at Heritage Muskego does not respond to family concerns, does not staff well and is seldom available for promised care meetings. Although some of the daily staff are caring most do little to engage the residents, activities are minimal and child like - they are not treated like adults. Many of the staff are third party “caregivers “ not Heritage employees. If your parent needs additional help this is NOT the place for them.

our families experience

Based on the experience we have had so far, we can say that we like the staff that work at Heritage of Muskego and it is a very pretty place for families.

You can call it highly recommend

I was quite pleased with Heritage Muskegon. [name removed] was excellent, accommodating, and very professional. The facility was clean and well maintained. The staff was very friendly and I could see in the vast majority a true commitment to caring for the elderly. Nursing staff was great to work with. The fours that you see were primarily due to what I would consider a shortage of staff which is/was common at that time. This put added pressure on those who were there and as a result there were some minor gaps in c…

Value??? Not sure it is worth the high cost

Expensive and continually cutting corners to save $ at the expense of residents. Concerned about their convenience not the happiness of the residents. We have no complaints about 1 &2 shift nurses and cnas on 2nd floor. Other problems exist.

Our review of Heritage

They have started to resume their inside activities, and what they are offering the residents are enjoying. If anything happens to our loved one for example if they fall, they call us immediately with updates. If we ever have to call with questions they are so responsive which is huge. Everyone there is awesome, but the two nurses our family speaks with are just amazing, they really go above and beyond.

We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.