Community profile
3980 Parkhill Drive, Billings, MT
★ 4.531 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalThe room is not clean. Too little staff. Gets down to breakfast. Last table to be served. Cold food. Made a complaint at desk with remark about food. Police called on him. He is mentally stable. He had money stolen and no one called on him at that time. It does not do any good to complain to anyone there. For the price of almost $[fee removed] a month, he should be living like a king. I hope my complaint will not be taken out on my spouse.
★★★★★
PositiveMy mom is moving to Highgate at Billings. The facility was very nice, it was well-kept, and it was clean. They gave us two separate tours because our family is so large. I guess the only drawback was there was a little bit of a lack of communication on their part, they showed us two separate rooms and never identified one room as being a little larger. It was the 1-bedroom versus the 1-bedroom grand, they didn't specify that it was the 1-bedroom grand, and then it cost a little bit more. So we didn't find…
★★★★★
PositiveOur father is a current resident. He is experiencing declining dementia. The staff has been very responsive to him and to us as his family. They have gone out of their way to make a personal connection to him and to us. They have kindly spent time discussing care and his needs. We are grateful for personal touches like helping him to communicate with us and reaching out to us when needed.
★★★★★
PositiveI really enjoy being a part of this community. It is always scary to make such a big change, but the people at highgate made it very comfortable for me. The employees are very nice to me, the food is really tasty and I like all the things I get to do here. It's just a nice place to live.
★★★★★
PositiveMy dad moved into Highgate at Billings just a couple of weeks ago. They are a friendly and accommodating community. The rooms have a huge window, it's fairly large, and it's very nice. He has no complaints about the food either. They do exercises, take them out for lunch, watch movies, and play bingo. The dining area is beautiful, everyone's very friendly, and they have a big, beautiful courtyard that my dad can see from his window. They're planting flowers, too, and there are lots of trees arou…
★★★★★
CriticalThe employees have favorites and if you aren’t one of them than you won’t even be acknowledged. I’d go days without change and have experienced abuse from one of the care partners.
Verified overview
Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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