Community profile

HIGHLAND POINTE HEALTH & REHAB CENTER

402 Golf View Lane, Highland Heights, OH

Skilled Nursing

★ 5.02 reviewsRead reviews

About the community

About HIGHLAND POINTE HEALTH & REHAB CENTER

A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.

Tracked public-data history

Recent changes

Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.

  1. October 27, 2026 at 11:19 PM PDT

    1 change detected in this data refresh

    Inspection record updated

    Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.

    Centers for Medicare & Medicaid Services ↗
  2. October 24, 2026 at 11:38 PM PDT

    1 change detected in this data refresh

    Inspection record updated

    Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.

    Centers for Medicare & Medicaid Services ↗

Family and resident feedback

5.0 out of 5 from 2 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

Lots of positive changes happening

I am happy with the current changes that have been made. Staff and residents are happy, lots of activities going on. Very clean, seems like they have more staff than other facilities I have visited. My loved one will be staying here long term, and she is happy to have a home she feels safe in.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Barb WDecember 13, 2023Published source

★★★★★

Positive

I am/was a resident of this facility

Rooms are spacious, you have your own bathroom and shower! Good is flavorful and staff is kind!

Barb-knowledgeDecember 13, 2023Caring.com

★★★★★

Positive

I am a friend or relative of a current/past resident

My godmother seems happy about the care she's receiving at Highland Pointe Health & Rehab Center. They look out for her pretty well, the staff is friendly, and the financial manager is very helpful. It's a nursing home, and so far I don't have any complaints. The only thing I will say is sometimes it's kind of hard to get through; they don't answer their phones sometimes. Other than that, it's a pretty decent place, nice, and quiet. I like the community room, and there's a hai…

CynthiaSeptember 13, 2021Caring.com

★★★★★

Critical

Needs to close down

We’ve recently taken my grandma out of this place. It’s terrible. The staff does not care for the patients. My grandma left there dehydrated, malnourished and full of bed sores. While visiting with her we witnessed a patient fall. But we forewarned the nurse that he was leaning. And they did nothing. This place is horrible and should be closed down. I’m glad we were able to get my grandma out in time. I pray for those still left there.

See category ratings
Cleanliness
0.5 / 5
Friendliness
0.5 / 5
Value for Cost
0.5 / 5
Care Services
0.5 / 5
Activities
0.5 / 5
AnberOctober 14, 2019Published source

★★★★★

Critical

An honest review

I'm unable to rate anything above terrible. The level of service, the competency of the staff, the number of staff on duty at any given time, the cleanliness of the building and hallways (often smell of urine), are all so inconsistent you cant count on anything good being done twice. Left hand doesnt know and pretty much doesn't care what right hand is doing. stna is a fancy title with no significance; may as well have joe blow hired off the street. Nurse turnover is constant. Food is unappealing and lukewarm at be…

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Anonymous ForFearOfRetaliationOnMyFamilyMemberJune 11, 2019Published source

★★★★★

Critical

Should be called low point

The absolute worst place you can send a loved one to. The director of rehab was rude, made fun of patients at their expense. She did not act very professional. Would anybody want this for their family? I do not think so. Even worse the cota that was rehabing my mother was just as worse. She was yelling at her and forcing her to do tasks that she did not feel like she was capable at the time . The cota exemplified no signs of empathy toward my mother. I have filed complaints against this facility and can only hope i…

See category ratings
Cleanliness
0.5 / 5
Friendliness
0.5 / 5
Value for Cost
0.5 / 5
Care Services
0.5 / 5
Activities
0.5 / 5
John doeMay 5, 2018Published source

Verified overview

What we know from public sources

Care options
Skilled Nursing
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
October 28, 2026

Campus care settings

Skilled nursing

HIGHLAND POINTE HEALTH & REHAB CENTER

96 CMS-certified beds · CMS CCN 366440

Classification and identity evidence

Why this community appears in these categories

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed October 28, 2026

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed October 25, 2026

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed September 16, 2026

Facility-level payment evidence

Plans and public programs found in source records

These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.

Certified provider record

OH Medicaid

Payer: OH Medicaid · Service scope: Long Term Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated October 1, 2026

Certified provider record

Original Medicare

Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing

Room-and-board coverage is not publicly confirmed.

CMS Provider Data Catalog ↗ · source dated October 1, 2026

Payment-program records

Medicare and Medicaid information

Medicaid

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Medicare

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Centers for Medicare & Medicaid Services1/5 overall CMS rating · 1/5 health inspection · 2/5 staffing · 14 recent-cycle deficienciesView the official record ↗

Coverage last checked October 28, 2026 via Centers for Medicare & Medicaid Services.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required