October 24, 2026 at 6:38 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY
★ 3.04 reviewsRead reviews
About the community
About Highlands Living Center
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
3.0 out of 5 from 4 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
My mother is in Highlands Living Center. The thing that stands out in my mind most is the fact that as you walk in, there's a receptionist and security right there, and it's bright and more than acceptably clean. The only problem we had with the staff was that my mother was not comfortable with some of the aides, and they've since been removed. She gets along with quite a few people now, and it's been 11 months, so she's kind of worked her way into it. My mother is very particular about the…
★★★★★
CriticalI am a friend or relative of a current/past resident
My father in law was in this nursing home for several months and fell several times, was left alone to wander into another room, was hospitalized due to bed sores and ulcers that were left untreated. Instead of addressing these horrible things, the Director Sam just wants to cover it up and proudly not take any responsibility or blame for anything going on at this establishment because we spoke up! Please steer clear of this facility and protect your loved one!
★★★★★
CriticalI am a friend or relative of a current/past resident
It depends on level of care and where live on campus. Highland Living Center is overcrowded and all staff seem unhappy. There are new faces very week or so. I've had both friends and family live there. Mostly they were always filthy, partially shaved, never do their teeth and mostly fingernails filthy. Aids were coarse at times and many were mean. The rooms are OK, but repairs are needed in places. IT's TOO SMALL. Patients are allowed to go in other patients rooms on one of the units and sometimes hit oth…
★★★★★
PositiveI visited this facility
I was very impressed with the Highlands at Pittsford. I first stopped by the front desk first, and then they directed to me her cottage where she lives. The cottages are small houses arranged in a small loop next to the main facility. I was very impressed with the comfortable living accommodations. For meals, residents can either eat in the fine dining restaurant or they can have food brought to their apartment or cottage. We ended up having food delivered to the cottage. Around 8:00 after we had finished eating, t…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 24, 2026
Campus care settings
Adult day program
Highlands Living Center
Capacity not published
Skilled nursing
Highlands Living Center
122 CMS-certified beds · CMS CCN 335786
How care is delivered
Day, long-term, and short-stay services
Service format is separate from care need. Respite means temporary substitute care intended to give a regular caregiver relief. “Not publicly confirmed” is not the same as “No.”
Adult day program
Medical adult day
Respite purpose: Not publicly confirmed · Overnight: No
Payment: Self-pay not publicly confirmed
New York State Department of Health Adult Day Health Care Programs ↗ · source dated August 19, 2026Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 24, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 335786 · Centers for Medicare & Medicaid Services · official source ↗
- STATE FACILITY LICENSE: 2763300N · New York State Department of Health · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
NY Medicaid
Payer: NY Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 24, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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