October 23, 2026 at 10:25 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
The Villages of Orleans Health and Rehabilitation
14012 Route 31, Albion, NY
★ 2.910 reviewsRead reviews
About the community
About The Villages of Orleans Health and Rehabilitation
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.9 out of 5 from 10 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveI am a friend or relative of a current/past resident
A year ago, our 99-year-old mother was hospitalized and needed to be discharged into a skilled nursing facility. The only available bed was 90 minutes away in Albion. Although not our first choice, we have been pleasantly surprised. The staff there is caring, competent, friendly, and always keeps us informed. Our mother (with full dementia) is very happy there and no longer requires the medication she had been on for aggressive behaviors. The staff made quite a big deal of her 100th birthday!
★★★★★
CriticalI am a friend or relative of a current/past resident
I wouldn't put my worst enemy in this place. The rooms were dirty, many of the drawers in the dressers were broken and never fixed. My relative was left in soiled clothing or in a urine soaked bed. It was impossible to find someone who worked there. They absolutely did not care about the patients. I didn't observe any activities and they offer no amenities, unless you consider having your personal possessions constantly coming up missing as a plus. Run as far away from this place as possible.
★★★★★
PositiveI am/was a resident of this facility
Staff works well together. PT was great at getting me back on my feet and ready to go home. Head of PT;ERIC , was,very professional and knowledgeable. Set up delivery of medical supplies which arrived in a couple of days. Thank you all!!
★★★★★
CriticalI am a friend or relative of a current/past resident
I have a relative in this facility and it is one of the worst I have ever seen. They are rude and rough with the patients. Apparently the owners only care about money and not about the patients’ comfort or cleanliness. My relative has possessions turn up missing all the time and is often left in soiled clothing.
★★★★★
CriticalI am a friend or relative of a current/past resident
Poor staffing levels. Not enough staff to manage the needs of the residents. Lack of personal care, food is over cooked and cold when served. Administration does not respond to complaints. Some of the staff very rude to residents and families.
★★★★★
CriticalI am a friend or relative of a current/past resident
My husband is a resident at the Villages. His care is not to my satisfaction. They run out of medication quite often. It is imperative that he has his meds. This could be a matter of life or death. Aids don't want to give the care at night. Some have poor attitudes. Meals are mostly good,sometimes cold. Way understaffed. There are a few good ones there that care.Rooms are not cleaned well.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 23, 2026
Campus care settings
Skilled nursing
The Villages of Orleans Health and Rehabilitation
120 CMS-certified beds · CMS CCN 335212
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 23, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 335212 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
NY Medicaid
Payer: NY Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 23, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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