Community profile
311 Main Street, Newport News, VA
★ 1.03 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalOverall care - service- customer care service and professionalism are very poor & substandard. Staff, employees/ manager provides poor services and care. They are NOT friendly & helpful
★★★★★
CriticalThis facility is not as viewed on it's website. It is very outdated dark and could use many updates. The staff seem very nice but there aren't too many of them. I feel the folks here have had a bad deal dealt to them.
★★★★★
CriticalI have visited this facility several times over over many years. I have interacted with staff and residents. The facility is less than warm and inviting in color and design. The staff have not been properly trained to provide the necessary care for patients in mental health and medical emergencies. It is very costly to reside in programs like this and this facility does not come close to presenting as a "home away from home" environment that I would want for my relatives and friends.
Verified overview
Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 21, 2026.
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