Ivy Park at Burbank

I had an extremely distressing experience with Ivy Park Burbank. I planned to place my husband there when he got out of the hospital. I put down a $$$$ deposit, completed 20 detailed forms with all sorts of personal health info that also gave the Ivy all sorts of rights, and arranged for furniture delivery. Then, a few days later, after assessing my husband, the three upper level management people that I had been working with ghosted me. None of them would return my calls, emails or texts. They still haven't. Obvio…

Would recommend, but just know none are perfect

The ratings I gave would be different in the 1st month, 3rd month, and 6th month. Some things are not always as they seem, and you always need to communicate what you're getting and what you aren't. He's in a very clean place, with very friendly people. There have been shortcomings with care and food, but I feel he's in the right place, and we'll continue to try and improve with good communication

This was an excellent facility and I really enjoyed touring. [name removed] was a great man and I really enjoyed his thorough enthusiasm and his thoroughness on explaining the facility and what it had to offer! He made it actually great to be there. He made it hard for me to figure out which ones I really wanted to go with!

Ivy Park at Burbank

There are some communication problems between staff and administrators. It has not been an easy transition for my mother and they don't really know how to handle her condition which is very frustrating at times. They are trying to figure it out but this has been very, very expensive and my mother is pretty unhappy there most of the time.

Enjoyed the whole tour including [name removed]. Very informative and looking forward to working with the team there. The atmosphere and vibe of the community is fantastic.

Review for Ivy Park at Burbank

My aunt enjoys the companionship and activities, especially their movie theatre. The food selection is typically good and if not they always have good burgers, hotdogs, sandwiches, or salad. Being her POA, I wish the communication was better with extended services. For example for the last 2 months she hasn't needed the extensive care they have charged despite us requesting a reevaluation. We managed to finally get that scheduled by communicating with the director. Other than that I/we have no concerns.