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Lotus Villa and Memory Care community photo 1
Lotus Villa and Memory Care community photo 1

Community profile

LOTUS VILLA AND MEMORY CARE

9448 Citrus Ave, Fontana, CA

Assisted LivingMemory CareIndependent Living

★ 3.02 reviewsRead reviews

About the community

About LOTUS VILLA AND MEMORY CARE

Lotus Villa And Memory Care in Fontana, CA is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Family and resident feedback

3.0 out of 5 from 2 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Administration does not care about their residents

Unfortunately this place is ran by a money hungry “Operations manager” and incompetent administrator. It’s obvious what the interest is here and it is not to care for the residents. I went during a power outage and found my mother in the dark asking for help to the bathroom all while the operations manager hid in his office and did not provide any comfort or help to the residents. The poor residents just sit around all day because no activities employees ever stay. The caregivers here really care for the residents …

Family/friendMemory Care
See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
Mary GApril 10, 2024Published source

★★★★★

Critical

Not enough staffing.

Not enough staff to provide adequate watch over residents with dementia. Belongings often went missing. The smell was overpowering with a disinfectant. Dementia patients cannot organize their clothing. Clothing closets were locked but closed were just piled up on the bottom of the closets instead of hung. Lost all his socks, a Roku, brand new shorts. Everything was marked and after I moved my family member out they still have not reimbursed me for his Roku nor let me know if the found his missing clothing. All his …

Verified ReviewFamily/friendMemory Care
See category ratings
Cleanliness
4.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
2.0 / 5
Activities
1.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
OlgaMarch 13, 2024Published source

★★★★★

Critical

Retaliatory administrators and poor care

I am disappointed that my family was lied to about operations and routine resources before my mom enrolled. She did not receive water, was informed that residents will only be assisted w/ showers one day a week, and that they did not have towels, bed linens and after a week still has not been provided diabetic meals. Her trash is often overflowing and she sat in urine for 3 hours because she was told that they didn't have extra diapers. She was also informed AFTER becoming a resident that if she needed BP or her su…

Family/friendAssisted Living
See category ratings
Cleanliness
3.0 / 5
Friendliness
2.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
2.0 / 5
Meals & Dining
1.0 / 5
Ujima MooreSeptember 23, 2023Published source

★★★★★

Critical

Would not recommend

The meals were good, but the cleanliness of the community was not. While our loved one was there we felt the care was minimal. They pretty much just gave our loved one their medication and went on about their day.

Verified ReviewFamily/friendMemory Care
See category ratings
Cleanliness
1.0 / 5
Friendliness
5.0 / 5
Value for Cost
1.0 / 5
Care Services
3.0 / 5
Staff
5.0 / 5
Meals & Dining
3.0 / 5
anonymousAugust 11, 2021Published source

★★★★★

Critical

Not impressed

Pros: Clean and bright facility with pleasant private rooms, some overlooking a grassy patio area. Cons: In my opinion, the quality of care is not compassionate, overall. If it very important to show up at unannounced times and ask questions about care if you leave a loved one here. We viewed the manager’s emails and phone calls complaining about our family member’s personality very unprofessional. Elderly people require a lot of patience for sure. Don’t work in that industry if you get so frustrated you need…

Family/friendMemory Care
See category ratings
Cleanliness
2.0 / 5
Friendliness
2.0 / 5
Value for Cost
2.0 / 5
Care Services
2.0 / 5
Activities
2.0 / 5
AnonymousMay 7, 2020Published source

★★★★★

Critical

I am a friend or relative of resident

Do not put your loved one here! They are the worst most unorganized people I have ever met. They will give your loved one other peoples medication. Or let them go with out medication because their to lazy to reorder. My family member went 4 days without pain meds! This happened 3 times! We have removed our family member. I have also called in the state to investigate twice. Though people have been fired or moved around there are still several issues. I would'nt keep my pet here! Beware

poor elderly!December 7, 2011Caring.com

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
October 22, 2026

Campus care settings

Assisted living

LOTUS VILLA AND MEMORY CARE

Capacity not published

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Low / No Sodium
  • Kosher
  • Vegetarian
  • No Sugar
  • Meals Provided
  • Guest Meals
  • Special Dining Programs
  • Room Service
  • Vegan
  • Café or Bistro

Health & wellness

  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Memory Care
  • High Acuity Care
  • Staffing & Ancillary Services

Services & convenience

  • Resident Parking Available
  • Uncovered Parking
  • Housekeeping
  • Laundry Service / Drycleaning
  • English
  • Spanish
  • Filipino

Activities & engagement

  • Activities On-site
  • Holiday Parties
  • Devotional Activities On-Site
  • Protestant Services
  • Birthday Parties

Outdoor spaces

  • Library
  • Outdoor Common Areas
  • Meeting Room
  • Indoor Common Areas
  • Piano or Organ
  • Arts and Crafts Center

Apartment & room features

  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Handicap Accessible

Facility-level payment evidence

Plans and public programs found in source records

These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.

Payment-program records

Medicare and Medicaid information

Medicaid

Listed by California DHCS as enrolled in the Assisted Living Waiver program

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 22, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required

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Published price comparison

Nearby starting prices

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Operator-published starting prices only; care fees and inclusions differ.

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