Orchard Pointe at Surprise

Our Experience

My mom is currently a resident at Orchard Pointe at Surprise and overall things have been great for her. During the tour, mom said that she didn't need to look anywhere else, she felt warm and safe there. She says if you can't stay at home any longer, this is the next best place to be.

Pros and Cons

My mom is very happy at Orchard Pointe in Surprise. Within the first 6 months of the move, she received a dementia diagnosis, so my family is very glad that she is getting the help she needs. However, the cost of board minus the care add on went up twice in 4 months and she celebrates her once year anniversary there next week. Admin is non responsive about my inquiries about the rate hikes.

Review for Orchard Pointe at Surprise

When I went to inspect the property to see if it would work for my dad, every staff person knew all the residents by name. So yes, I would definitely recommend it to someone.

Orchard Pointe at Surprise review

If we could give Orchard Pointe at Surprise a 10+ we would! We absolutely loved the experience! Unfortunately passed but Orchard employees still like family, and we would recommend this community to other families

Overall Satisfied

The only concern I have is communication with nursing staff leadership. Mom was given a diagnosis from her neurologist and I would like updates on her care from nursing periodically. While nursing staff provided their numbers for texting, they are sometimes unresponsive. I have to ask for updates in person. It's not an issue however, to determine another placement for mom as she is happy there.

They were very friendly. The staff was prepared, and the people seemed to be happy.