★★★★★
CriticalI am a friend or relative of resident
At first, my husband and I were thrilled with this facility! A few weeks ago, mom became aggressive and had to go to the hospital to have her medications reviewed. Throughout her stay at the hospital, Overlook continually told us mom was welcomed back and everything would be fine. On the day she was supposed to be discharged, we were informed they had packed all her belongings and she was no longer a resident there. This came as quite a shock! My husband and I have no issue if the facility administrators had sat us…
