October 14, 2026 at 1:03 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
Pavilion Health Center at Brightmore
10011 Providence Road West, Charlotte, NC
★ 2.526 reviewsRead reviews
About the community
About Pavilion Health Center at Brightmore
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 15, 2026 at 6:43 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.5 out of 5 from 26 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
Medical staffing ranges from inadequate to non-existent. A doctor supposedly comes weekly, except for the weeks when she doesn’t, and no other person is designated to take her place. My father entered for physical therapy and later died because of a problem that first developed under their “care” and was not addressed until his fever exceeded 105 degrees F. He was never seen by a doctor despite the odiferous gangrene that developed and was allowed to spread to his bones. No one onsight recognized the putrid smell f…
★★★★★
PositiveI am a friend or relative of a current/past resident
My dad stayed at Pavilion Healthcare Center at Brightmore for two weeks. We were very pleased. He had nice nurses and a good CNA. They took good care of him. They were very responsive. We were happy. The staff is very nice and caring.
★★★★★
CriticalI am a friend or relative of a current/past resident
Outdated my wife did not receive proper rehab care and legs gave way which resulted in her death
★★★★★
CriticalI am a friend or relative of a current/past resident
Terrible nurse's assistance will leave you for hours. Called my dad an idiot for falling at night.
★★★★★
CriticalOther
My wife's misfortune of a fractured femur turned into fortune by receiving PT rehab from Nanda at Brightmore. Professional, accomodating with a sincere personal touch, she has been very beneficial on the road to recovery. A definite asset for the Brightmore therapy staff..
★★★★★
CriticalI am a friend or relative of a current/past resident
I had hoped. I really did, that this place would be better than their one star reviews. Unfortunately they are not. My dad was discharged from the hospital at 1pm, and we arrived at the Pavillion by 1:30pm. 2 hours in, he had vitals snf weight. That’s it. The nurse kept saying she was going to do his medical assessment, but it never happened. They wouldn’t provide him a walker until he was assessed by PT which is completely ridiculous because when he needed to go to the bathroom he had to ring the bell, they’d have…
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 20, 2026
Campus care settings
Skilled nursing
Pavilion Health Center at Brightmore
108 CMS-certified beds · CMS CCN 345563
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 14, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 15, 2026- CMS CCN: 345563 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
NC Medicaid
Payer: NC Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 20, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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