October 24, 2026 at 6:19 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗About the community
About Penfield Place
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
2.0 out of 5 from 11 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
Old and run down. Crazy turnaround of staff. The director seems afraid of the nurses and cowers to their demands. Residents unkempt with stool under their nails. Food is disgusting and residents rarely eat it. Perhaps with a complete staff change including the director and head nurse, the facility would stand a chance of being a decent place. As for now, it definitely doesn’t stand up to the Hurlbut name.
★★★★★
CriticalI am a friend or relative of a current/past resident
The rooms & furniture are old, worn & in need of TLC. They are uninviting and are shabby. The staff & therapists are geared more for a nursing home & not a rehabilitation facility . I mistakenly thought that a facility in Penfield would provide a level of care that it did not. The physical therapy, although adequate, did not meet my expectations. I could perform the necessary physical therapy at home as well as in this facility. Some of the staff seemed concerned but a number were disinterested &…
★★★★★
CriticalI am a friend or relative of a current/past resident
Penfield Place is an old and run down facility. Once inside you cannot escape the sickening urine odor that permeates the entire facility. Worn, dirty rugs, gloomy and dark resident rooms. Very worn furniture. Little fresh air circulating throughout the facility. The food is poor. Who feeds the elderly chipped beef and chicken nuggets? Or extremely sour, unsweetened canned apricots? An abundance of cheap, processed foods. My family member lost a significant amount of weight while in this facility because the food w…
★★★★★
PositiveI am a friend or relative of a current/past resident
Clean, attentive, caring place. I'm surprised by some of the other reviews but perhaps they changed management since then. My mom has been in rehab at Penfield Place for over a month, and from day one I was surprised and impressed by the true caring by the nurses, CNA and therapists, social worker, and other staff; the attention and quick response time; and overall care for my mom. I visited her every day, often more than once a day, and not once did I find her sitting in a wet bed (so common at many senior ca…
★★★★★
CriticalI am a friend or relative of a current/past resident
Ignored the calls for help from my very much in pain grandmother. Ignored that she was to be given pain meds on a schedule. Every time I arrived she was crying out loudly in pain, I could hear her down the hall and so could they and they ignored her. Took a hospice nurse coming in to get them to give any proper care and even then it wasn't enough. Gave her solid food she not only couldn't eat but was a choking hazard over and over, not correcting their mistake. Took out her hearing aid and misplaced it te…
★★★★★
CriticalI am a friend or relative of a current/past resident
This place is a joke, find another nursing home. Horrible staff, with horrible attitudes. They neglect residents for hours on end, leave them in wheelchairs all day long in wet undergarments and also overnight in bed with soiled or wet undergarments. They hide their horrible service well.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 24, 2026
Campus care settings
Skilled nursing
Penfield Place
48 CMS-certified beds · CMS CCN 335407
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 24, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 335407 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
NY Medicaid
Payer: NY Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 24, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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