Pines of Newmarket

Review for The Pines Of Newmarket

The daily staff are wonderful. Very accommodating to the varying needs of the resident and the family members. They worked very hard to get our mother to eat, bringing her meals off schedule and trying to make things that were palatable for her. We really appreciated all their efforts. We did have an issue with administration. There seemed to be a "miscommunication" between staff that we felt was unacceptable. We did have to confront them and push pretty hard. The reasoning they gave us was that there was a staff …

It was very clean and the person who showed us around was very nice and knowledgeable. It is a very nice place for the elderly and they seem to have a lot of activities if the person wants to be invovled in them.

The Pines had very friendly and insightful people who treated both me and my mother with great respect.

Very happy with The Pines

Residents can have a bird feeder and mom loves hers. The variety of birds brings her such joy. She has a nice big room and a big bath room. She really loves it. Mom has decided she doesnt eat meat any more so that is a challenge. Cook tells her what is on the menu to help her get something she likes. Example, He will put aside pasta and leave off the meat sauce. We bring her protein shakes to ensure she is getting protein. I think this area could be better. Mom doesn't do activities, but attends all the live mus…

The Pines Of Newmarket

We are mostly disappointed that they had a Medicaid bed available when we arrived, and have now changed their policy to no Medicaid beds. Because of this change, we once again need to move my parents. The room size seems larger than most facilities, which is a positive. The staff is wonderful overall, with the exception of the director, [name removed]. There has also been a lot of turnover with the chef, so the food is sometimes good and other times not so good. Overall, we are disappointed that the change in Med…

I was mostly interested in their studio apartment, which is what we are seeking for my mom, but it was quite small. Also, I was told I would not be able to manage my mother's meds - that would need to be done by their staff. Overall, the staff I met and spoke with were very friendly and knowledgeable. There is a lovely, enclosed porch with flowers and comfortable seating.