PORTOLA GARDENS LLC

I am a friend or relative of a current/past resident

ROOMS: The rooms are quiet and clean Residents do not need to bring their own furniture. Furniture, plus bed and bedding are provided. FOOD: I have visited but have not participated in any meals. So I cant say much about the food. STAFF: They have always been friendly, helpful, and the resident certainly seems to appreciate them. Service seems to be good. ACTIVITIES: Those that I have observed seem to fit the needs of the residents. I am especially glad that the residents get lots of current events on the TV screen…

I visited this facility

I toured Portola Gardens. I thought that it was a nice, open atmosphere and everything was very clean, and orderly. They have a very nice property, and a lot of places to walk around. They have gardens and trees, and everything is very well-landscaped. There's tables outside for people to sit down. Just walking into the facility, you could tell that they had a lot of activities going on, and everybody was very engaged. So, the facility was nice. The staff was very informative, very patient, and did a good job …

I visited this facility

I toured Portola Gardens. It's like the rooms are upstairs and there's no door to secure the stairs, and you can go up and down by yourself. There is no security. The person can just leave the room and wander off to go outside and no problem. It's a very nice facility, but it doesn't suit your needs and it's not secure for memory care. The staff was very nice. The facility is very pretty and has lots of trees. I think this place is more for people who can walk. I didn't see that place …

Portola Gardens Assisted Living in San Francisco has been the biggest gift to our sister and family. After a near death accident which left our sister with a permanent brain injury, we searched for the perfect facility that would meet her physical, mental and social needs. Our family is beyond grateful for the exquisite care our sister is receiving from the nursing staff, the activities coordinators and especially Lynda Connelly who has been a pillar of support and professionalism alongside the rest of the Executiv…

I visited this facility

The tour at Portola Gardens was good. The people were nice. The facility is really old. It's probably 1918 designed, so it's like a dormitory or institution. My dad was there for like two weeks for a long time. It's been there a long time, and it has that institutional smell. But the people there looked happy, and they had a bunch of stuff to do. They have services where they can drive the patients to doctor's appointments and stuff which nobody else offered, so that was kind of nice. The facili…

I visited this facility

Portola Gardens was a terrible place. The lady who assisted me with the tour was very nice, but the place was just really bad. It stunk. The rooms were extremely small. It didn't meet any of my requirements. They did have activities going on, but not many. They had a garden. The place was not clean. The facade of it was beautiful, but the inside was terrible. They were having construction going on, but it looked like all they were doing was slapping paint over stuff. It just wasn't nice.