Community profile

Promenade at University Place

1228 Western Avenue, Albany, NY

Assisted LivingMemory Care

★ 3.817 reviewsRead reviews

About the community

About Promenade at University Place

Cozy interiors combined with our quaint grounds create a picturesque atmosphere at Promenade at University Place, where we offer assisted living and memory care services in Albany, New York. Promenade at University Place is located in the center of New York State’s capital, surrounded by many historical districts and cultural events. Our more scholarly residents will be thrilled to reside across the street from…

Family and resident feedback

3.8 out of 5 from 17 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Recommend elsewhere if possible

The staff has a lot of turnover and a lot of incompetence. The administration is noncommunicative and secretive. We've caught them in lies. The day before I went to Florida to bring my mother up to assisted living in NY my husband and I signed the paperwork. At that time (and not ever before) they informed us of resident deaths from legionaires disease a few years prior. I discovered they were overcharging my mother for months last fall. The health office is VERY unorganized. The med techs made several mistakes…

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 3.0 / 5
Friendliness: 3.0 / 5
Value for Cost: 3.0 / 5
Care Services: 3.0 / 5
Activities: 3.0 / 5
Staff: 3.0 / 5
Meals & Dining: 3.0 / 5

★★★★★

Critical

I visited this facility

Promenade at University Place was a horrible place. All they asked me was how much money I had and how much money I could spend. I think they had 10 or 12 open beds, and I asked the staff why, and she said, 'Well, we're just new here.' It was a hotel they converted. The rooms were big, but it seemed the care was lacking. There was a woman eating ice cream with a plastic fork and she couldn't get the ice cream, but nobody was helping her. And the residents just looked disheveled. The woman who to…

★★★★★

Positive

I visited this facility

Promenade at University Place was very clean. Everything seemed to be in working order. The residents seemed to be very happy. The admissions director was very well acquainted with the residents and all the programs. The rooms were modern, but when my husband and I walked down the parking lot, there was one particular resident who was sitting in the parking lot smoking a cigar. I know the residents can come and go as they want, but it was rather unpleasant walking out to your car with the person smoking a cigar in …

★★★★★

Positive

I visited this facility

We toured the Promenade at University Place. It was very well-organized and very clean. The rooms were roomy. The bathrooms were very roomy. The person who helped us, Brittney, was excellent. It seems like there are a lot of activities and a lot of interaction, which is what you want. The place, I thought was up kept very well.

★★★★★

Critical

Improvements needed, keep looking if you have private funds

Consider it for Medicaid funded, but if someone has private funds look elsewhere. Food - Just not very good. For example at dinner (evening meal) they serve soup and sandwiches. Activities - No outings with transportation despite saying that on tour. Also their communication, med management and health management is a chaotic mess. Impact examples are: • Not sending records to specialist for appointment resulting in waste of time and money for that visit. • Giving my mother someone else's meds (at least twice)…

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 3.0 / 5
Friendliness: 3.0 / 5
Value for Cost: 3.0 / 5
Care Services: 3.0 / 5
Activities: 3.0 / 5
Staff: 3.0 / 5
Meals & Dining: 3.0 / 5

★★★★★

Positive

Positive experience

They are lovely people, hard working, caring, kind, and understanding. As far as the food goes, all comments seem to circle around how hot or cold it is.

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 4.0 / 5
Staff: 5.0 / 5
Meals & Dining: 3.0 / 5

Verified overview

What we know from public sources

Care options: Assisted Living, Memory Care
Operator: Promenade Senior Living
Public price status: Not publicly found
Last source check: October 22, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

Professional Chef
Gluten-free
Vegan
Low / No Sodium
International Cuisine
Vegetarian
Special Dining Programs
Guest Meals
Room Service
No Sugar
Meals Provided
Restaurant Style Dining
Private Dining Room

Health & wellness

Memory Care
Incontinence Care
Staffing & Ancillary Services
Non-Ambulatory Care

Services & convenience

Beautician
Housekeeping
Laundry Service / Drycleaning
English
Transportation at Cost
Uncovered Parking
Resident Parking Available
Property Convenient to Public Transit

Activities & engagement

Holiday Parties
Bridge Club
Other Religious Services
Jewish Services
Walking Club
Devotional Activities On-Site
Yoga / Chair Yoga
Book Club
Karaoke
Live Dance or Theater Performances
Current Events Club
Art Classes
Day Trips and Outings
Educational Speakers / Life Long Learning
Men's Club
Cards / Pinochle Club
Cooking Club
Birthday Parties
Stretching Classes
BBQs or Picnics
Christian Services
Activities On-site
Happy Hour
Dances
Wine Tasting
Catholic Services
Wii Bowling
Bible Study Group
Quilting or Sewing Club
Pet-focused Programs
Cooking Classes
Protestant Services
Gardening Club
Trivia Games
Live Musical Performances
Brain fitness / Dakim
Community Service Programs
Tai Chi
Visiting Rabbi
Community Service Organizations
Light Therapy Programs
Sensory-based Programs
Resident Band or Musicians
Live Well Programs
Reminiscence Programs
Visiting Chaplain or Priest
Activities Off-site
Devotional Activities Offsite

Outdoor spaces

Piano or Organ
Game Room
Outdoor Common Areas
TV Lounge
Meeting Room
Indoor Common Areas
Main Street Shops
Beauty Salon
Outside Patio
Library
Private Bath
Barber Shop
Computer or Media Center
Raised Garden Beds
Movie or Theater Room
Arts and Crafts Center
Billiards Lounge

Apartment & room features

Kitchenette
Wheelchair Accessible Showers
Garden View
Wi-Fi/high-speed internet
Cable or Satellite TV
Respite or Short Term Stays Offered
Handicap Accessible
Air Conditioned
Ground Floor Units

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 22, 2026.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

Promenade at University Place

About Promenade at University Place

3.8 out of 5 from 17 reviews

Recommend elsewhere if possible

I visited this facility

I visited this facility

I visited this facility

Improvements needed, keep looking if you have private funds

Positive experience

What we know from public sources

Amenities and services

Meals & dining

Health & wellness

Services & convenience

Activities & engagement

Outdoor spaces

Apartment & room features

Inspection and quality records

Questions to confirm with the community

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