ROYALE GARDENS HEALTH & REHABILITATION CENTER

The majority of employees care about the residents. The owning company Volare Health is a different story. Royale used to be a 5 star building. Once Volare took over they are a 1 star building. Volare places the emphasis of cutting staffing to increase profits impacting quality of care. The southern Oregon buildings owned by Volare Health are frequently under state review and currently have verified abuse allegations. They promote in house therapy but don't have enough staff to provide the services relying on Teleh…

I am/was a resident of this facility

Gaver wrong medicines. Food is notoriously bad. Heartless.

I am a friend or relative of a current/past resident

This facility has horrible management. My grandmother is a patient at this facility and has received atrocious care throughout her stay. I tried to drop off some food along with presents and personal items for her as I was not allowed inside. The two aids that were at the door wrote down my grandmothers name and repeated it back to me. However they still managed to deliver these items to the wrong patient. And this patient had tested positive for Covid-19. So understandably, my grandma doesn’t want this food anymor…

I am/was a resident of this facility

Royal Gardens Health and Rehabilitation Center has games, and the food is good; I like their menus. Most of the aides are very nice. The rooms are smaller, but they're OK. They have the best therapy I have ever seen.

I am a friend or relative of a resident

My father stayed at Royale Gardens for a while, it was a little better than the other place he was in. They lack staff but there were some very nice and caring people there. They need more staff members and they can improve on the food and facilities.