SAN BRUNO CARE HOME

The people in the facility were very pleasant and were very willing to answer all of my questions about the services they provide. Unfortunately, I was unable to speak directly to [Removed] to get fee information. She answered her cell phone when I called, but we did not have a good connection. When I called her back, she was unavailable so I had to leave a message but did not receive return call. The staff has also informed me that they do not currently have a vacancy. And, although I have asked to be place on the…

Care at night

The care from this service is very good. The community is clean They have staff that is available during the day, but at night there is not a person that can help assist with the residents and any personal issues. They have a bell, but the residents do not have to assist in the late night hours. If there is someone with a walker they have not help available. We would recommend the community for those who never need assistance at night.

I am a friend or relative of a current/past resident

Dad is in San Bruno Care Home, and he's just been there for 2 months and it's been a nightmare, from miscommunications to issues with my dad. They advertise as "24 hour awake staff" and they are not. They are not equipped either for "24 hour awake," and they have to pay the staff to get up with him in the middle of the night -- which is fine because they're doing that. It just seems I'm always having issues with them. They're not really capable of the handling of a full-…

Nice People

The gentleman I helped was there for two days before he passed away so I thought it was strange to have to pay for a whole month when he was only there for like 48 hours. I was not impressed with that. They were polite and seemed caring so that's why we chose it - there were nice people there.