Serra Highlands Senior Living

Nice host to help conduct a virtual tour of the community. The tour director could call the resident by name , which is nice. The cost of the units were provided after the tour, that gave me able to compare with other communities. Overall it is a nice community to visit.

[name removed], the director, was very informative, receptive, and friendly during our tour. The facility seems to be clean, well maintained, and a happy place to be. Staff and clients seem to be engaged with each other.

Friendly staff

Staff was very nice and helpful. In particular, [Name removed] really went above and beyond to help me understand the process of searching for facilities and what kinds of questions I should ask to help evaluate what facility would work for me father even if it was not Serra Highlands. Dining staff was also very sweet and greeted each resident by name and helped identify foods they liked. Actives were ok but limited. There was often times that activity on the schedule would get changed. Rooms were small but adequ…

Accommodating staff

Dining staff made an effort to learn each persons name and food preferences today. Administrative staff was friendly and accommodating. They were good at explaining unfamiliar terms and took time to explain his care plan. Care staff, including Medtechs, would give us informal updates when we would visit. Their bathrooms for their Jack and Jill units are difficult to navigate if you have a walker. Same with the public toilets in near the dining room and activity room

Serra Highlands is a place where you want your parent to be.

I felt like the whole entire staff really did care about my mom, and wanted to help her. Serra Highlands is an excellent community.

Would not overall recommend

I think the facility is understaffed to the point that not enough proper care can be given to the patients or to the upkeep of the rooms and facilities.