October 27, 2026 at 11:18 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
3550 Northfield Road, Shaker Heights, OH
★ 0.59 reviewsRead reviews
About the community
Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
October 27, 2026 at 11:18 PM PDT
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗September 15, 2026 at 6:45 PM PDT
Inspection coverage changed from NOT_COVERED to COVERED.
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗October 25, 2026 at 11:08 AM PDT
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalMy brother was there for years. Although the place was old and dreary looking his room was not terrible. The staff was unresponsive to his basic needs like showers and medical appointments. My biggest concern was the nursing staff who couldn’t keep up with his records or meds. The director of Assisted Living, [name removed], was more concerned with pleasing her “I’ll work when I feel like it staff” than with the residents. If you can’t go check on your love one don’t send them there.
★★★★★
CriticalThere the worst my daughter now 28 sit there no activities no therapy no nothing I can't even take her for overnights due to a 30 day whatever 365 days in a year I get 30 days she's still young full a life and a full recovery but not if I keep her there or anywhere it's a shame that people take a job a really don't care for the people I can go on with this horrible experience but tears are starting to drop out my eyes not only for mines but for the rest of the people that don't have anyone to speak for them no one …
★★★★★
CriticalFrom the start we wanted to move her just from the smell alone, With us but she was mentally ill and long story short she refused. By no means was my mother's death a complete shock she was inconsistent with her dialysis amongst other things. But when a resident complains of breathing trouble. In no way should you leave the resident and just place her beside a fan. Once they finally found my mother dead. Staff and maybe residents paraded around her room looking for valuables moving her furniture around and stealing…
★★★★★
CriticalThe staff is the worst people I ever saw The patients walk/roll Around like zombies. Please don't come all about the money not the peopleor care no one gets dressed it's about getting there hair and Nails done Patients come in but they don't come out. The nurses have attitudes. If you ask us something You will be waiting for a long time The doctor comes once a week. The food Unrecognizable. Good luck with that. People are hanging aroundownstairs like it was the corner block A lot of people walking around on staff a…
★★★★★
CriticalTwo words ABSOLUTELY HORRIBLE .when I went for the tour the head nurse pass me off to someone else, that was a sign, I should have left right then. Upper management will never call you back, or accept, the new social worker. Short-staffed, most of the caregivers don't care about the patients. A ghost town on weekends or holidays. Food is bad, will not assist at meal time, the furniture looks like something you would put out on the curb. This place should not be in business. They're just taking the elderly people's …
★★★★★
CriticalTake it from a prior resident this place is not a good place for you or your loved one. The food is horrendous, and often didn't include the basics of good nutrition. The staff at best was lackadaisical at best, and at the worst rude or nonexistent. There is only one very small elevator to transport three floors of assisted living residents to the dining hall. While I was there the elevator broke down and we were offered a second elevator in another area that we were allowed to use only at mealtimes;. The diet, ca…
Verified overview
Skilled nursing
50 CMS-certified beds · CMS CCN 366021
Classification and identity evidence
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 28, 2026Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 25, 2026Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Facility-level payment evidence
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Payer: OH Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Coverage last checked October 28, 2026 via Centers for Medicare & Medicaid Services.