Community profile
3851 Towne Boulevard, Franklin, OH
★ 3.372 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveHaving to put a loved one in memory care is never an easy task. Spring Hill out of the 15 places we visited was the most friendly, accommodating and smelled pleasant of all we saw. My mom has been here going on 5 years and she has done well, much better than we expected. She loves all those helping her and enjoys all of the many activities they provide.
★★★★★
CriticalThe facility is clean and bright and residents are encouraged to interact. They have a good activities program. The food is good and there are some good people working there. However, there is a lot of staff turnover including at the management level and the owners don't want to invest in their staff. Memory care is especially concerning. There were times when I went to see my father and didn't see a staff member for 10 minutes. Overall it's a good place but with so much staff turnover you have to be present freque…
★★★★★
PositiveThe director of nursing is always very responsive when I've had questions or brought up concerns and addressed any issues quickly and without excuses. The staff is very friendly and know the patients well and there doesn't seem to be a lot of staff turnover. Overall it's a nice environment and very secure.
★★★★★
PositiveWhen I was looking for a new place for my mother, I visited and spoke with several facilities. My mother hadn't left her room in 1 1/2 YEARS and I felt she deserved more! [name removed] and [name removed] said they would get her to participate in some of their activities, like bingo, cards, music nights or whatever. I literally would have bet the farm that mom wouldn't go. WELL, I thrilled to say I was wrong. Mom goes at least weekly and had a week where she went to 5 activities! The staff here all seem very carin…
★★★★★
PositiveFrom the bright and comforting entryway, to the clean and fresh bathrooms, every inch of Spring Hills Middletown is warm and inviting. Every staff member makes my Grandma feel like she's part of one big family. Nothing makes me happier than knowing she is living in such a caring and wonderful place.
★★★★★
PositiveThe staff and facility at Spring Hills Middletown is absolutely fantastic. You can tell they care about their residents. My grandma loves the events they have. She loves that the food isn't bland. It's fun for all ages, it's a family vibe here.
Verified overview
Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.
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Published price comparison
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