SPRINGBROOK CENTER

I am a friend or relative of a current/past resident

My husband was recommended for rehab at Springbrook Center directly from MMC after a recent illness. I was shocked by the smell when entering the building, and entering the very dated interior and elevator. Arriving at his room, we found a chair smelling strongly of urine which needed to be removed as well as areas of the floor that had not been cleaned. Old window airconditioners and nurse call bells rang continuously. The staff was very pleasant but clearly overwhelmed, and understaffed. On the second evening my …

I am a friend or relative of a current/past resident

My father was here in NOV 23 for approx 4 weeks. As his caregiver, I was at the factility for hours each days. There was extremely poor communication between the staff, my father and me. My father coud not eat the food - it was not fit for my do. The staff were oftern uncaring and uninterested. There was a worrying lack of attendance at my fathers room. If i didn't go and personally find a nurse, the call bell would not be answered for up to 30-40 minutes. There were no senior staff (only a nurse) on duty on t…

The care here is completely substandard. Extremely poor communication, food not fit for my dog, uncaring and uninterested staff. Lack of attendance at any room or patient was normal, if i didn't go and personally find a nurse, the call bell would not be answered for up to 30-40 minutes. There were no senior staff on duty on the weekends - requests for changes to care or meds went unanswered until MON or TUE. There were a couple of decent, caring staff but by and large it was everyone ticking boxes or just trying to…

I am/was a resident of this facility

This is the worst place for rehabilitation. I came out no better than I went in. Very little effort put into my rehabilitation. The food was the most disgusting! I actually had my family bring me food because the food at Springbrook was absolutely horrible. The only thing I can say good about this place was the nurses. They were very nice and accommodating. If at all possible do not put your family into this place. It is also very dingy and depressing. I spent the worst 3 weeks of my life there.

I am a friend or relative of a current/past resident

My mother-in-law was in Springbrook Center for rehab and I got a frantic call that she was unresponsive and rushed to the hospital and that she had almost died. She had fallen there and nobody told us. It's not recorded in her medical notes. We had a horrible experience there. Her room was sparse, but it was clean. When you walked into the facility, it smelled like urine and like a toilet. She had a private room and her own bathroom, and it was very nice. We had one nurse's aide that was very good. She wa…

I am a friend or relative of a resident

THE PERSONAL CARE OF THE RESIDENTS IS ATTROCIOUS. MY MOM WAS THERE AND SHE CONSTANTLY HAD FECES ON HER AND SMELLED. THEY NEVER GAVE HER A BATH/SHOWER UNLESS I COMPLAINED ABOUT HER ODOR. MY CONSTANT COMPLAINTS FELL ON DEAF EARS, ALTHO I WAS ASSURED EVERYTIME THAT THAT WOULD NEVER HAPPEN AGAIN. THEY CALLED ME ONE DAY TO GIVE ME AN UPDATE ON MY MOM...SAID SHE WAS DOING FINE, WENT OVER AN HOUR LATER AND IMMEDIATELY TOLD THEM SHE NEEDED TO GO TO THE HOSPITAL. THEIR REPLY WAS..OH..OK. THEY CALLED AN NON EMERGENCY AMBULAN…