StoryPoint Golden Valley

Poor experience, would not recommend. Non-responsive to Concerns.

Started out ok. Turned terrible. He was able to get off of the secured floor on 4 occasions. The last time he was escorted OFF of the SECURE floor by the manager on duty... a maintenance worker. This led to a major outburst and scene in the lobby. My brother had to leave his work to assist in getting him back to his room. Never saw any activities. Apt size was good. They are short staffed. there is not a licensed clinician on site 24/7.

The front desk staff were nice, if not a bit chaotic, as there was some sort of mixup. Even with an appt they weren't prepared for me. The gal that got stuck doing the tour was very sweet & obviously liked her job, however when I asked to see the memory unit, I was shocked at how filthy the tile floor in the dining room was. It looked like it hadn't been mopped in months. Really depressing. The rooms were fine, but residents are not allowed to take their meals in their rooms. They *have* to eat communally. One of …

New Perspectives is an absolute gem. A gorgeous facility with friendly and knowledgeable staff, a bistro where you can order off the menu if you like, community rooms, tv room, classes, an outdoor space, spacious apartments, and all for less money than what we were paying at a subpar facility!

I thought New Perspective was a place that my mother could thrive. It was clean, bright, and pretty. The people there seemed happy too. The space is kept well and I felt welcomed on my tour. They seem to have a variety of fun activities for seniors and I also noticed that families were there visiting their loved ones and felt welcomed.

New Perspective Golden Valley

What I like the most about the community is the cleanliness, however no, I wouldn't recommend. Perhaps with the new management change that I believe happened a couple months ago, it is now better but poor quality of care and lack of activities would prevent me from endorsing it as a place to go. All else, was, as I wrote, about a level 4 on the scale.

Horrible experience, would never recommend

Staff was horrible, from executive down to aids. Aids yelled at my mother-in-law, did not approach her with understanding or compassion, they gave orders instead of suggestions. There was no activities for the first 2 weeks as they were not an activities director. Once one started, the activities were pathetic, and no one attended them. Dining was depressing. Not great food options and everyone had their own tables and people they like to sit with. Very uninviting and non-inclusive. Overall horrible experience.