The Brook of Boyne City

Really changed around!!! The place to be!!!!!

I was extremely nervous about moving my parent into the Boyne City facility from reading the reviews. My Mother has been there for three months now and absolutely loves it!!! They are under new management and are fully staffed with staff that's extremely caring and passionate about caregiving!! And some of the staff are licensed. (They technically don't have to be legally to pass basic meds) the facility is clean very well-kept. My mother absolutely adores the activities, they accommodate all her dietary needs. The…

ratings above

Don't judge the Brook by it's facade

Like the title says, the building looks nice and well designed, clean appearance. Clean and uncluttered inside, nice. The reason for a low overall rating is poor management. From slow communication replies to not getting scripts filled(and running out of scripts) which is awful. Unable to give simple food requests (one item for one meal) per day. Totally understaffed! They shouldn't have as many residents with the few staff that are working. I know I'm forgetting some things but will stop here.

Look elsewhere

No housekeeping, excessive cost for medication not administered, untrained/unlicensed personnel left in charge of facility, one unlicensed caregiver left alone for 12 hour night shift is the norm. Cost of meals excessive. Meals cold, in paper takeout containers, dirty/used paper containers not removed. Apartment infested with ants...................prisoners get more respectful treatment and are safer.

The Brook is situated in a beautiful country setting on the outskirts of Boyne City. The staff welcomed us and gave us a very informative tour of the home. The facility was lovely and clean, but the darker interior colors weren't as uplifting as another home we toured. Also they didn't offer a memory care program that is very important to our family. We left with a packet of information and felt very good about our tour.

Beauty is skin deep

In retrospect, I am very disappointed our family chose the Brook of Boyne. I feel like we were told everything we wanted to hear to move in, but very little is actually true. Some of the staff are wonderful, but most of them seem overworked, understaffed and can't be bothered. Management is not helpful and lacks basic customer service skills or compassion. Phones are not answered. Very unprofessional. Our experience has not been great. I wish there were more options in the area.