The Brook of Cedar Springs

Run!!! My parents lived at the Brook for a year and an half until their apartment was infested with bedbugs. According to the manager, the company’s policy is to confine them to their apartment. The manager accused them of bringing the bedbugs into the facility. My parents never had bedbugs in their home. We discovered maintenance had been “treating” the building for 6 months before my parents apartment was infested. After the room had been “treated” we were told it was ready for them to return to the facility. The…

I visited this facility

I toured The Brook of Cedar Springs. They had a lot of nice activities. It seemed to be very clean. If you would fall down, they have 24-hour pick-up service. Someone would come and pick you up and check you out. I didn't care as much for their laundry facilities, the way you had to do laundry, and accessibility to the building. I like their dining options better than where I am. You could just choose any meal if you wanted to, one, two, or three, but you would pay for each one, or not pay for the ones you did…

I visited this facility

The staff at The Brook of Cedar Springs was very friendly and very helpful. The place was very clean. It was a mother-daughter team who assisted me during the tour. One of the residents even allowed us to come into her room and see her apartment, which was nice. The size of the room was perfect. It had a nice little kitchen.

The food is very poor...often burnt...small portions...hot food is served cold...the menu is deceptive (cheese sandwiches served for Ruben sandwiches)...etc. watery drinks.