October 24, 2026 at 6:00 AM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
9 Reservoir Road, Pawling, NY
★ 3.726 reviewsRead reviews
About the community
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
October 24, 2026 at 6:00 AM PDT
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalSadly I am forced to give this dump a star, nothing about this place merits a star My wife would have received better care at an animal shelter Upper management here is disgraceful, uncaring, unfeeling uninterested in patients needs in the slightest If you have a question about your loved one’s care, good luck trying to find someone in management they put the invisible man to shame There really aren’t adjectives yet created to describe just how utterly awful this dump is
★★★★★
CriticalI visited my friend last weekend at The Grand and I was SHOCKED to see NO ONE st the Nurses Station and the MEDICINE SUPPLY ROOM DOOR was Wide Open and not “1” Nurse/Aide was to be found. My friend is very pleased with the PT & In House Dialysis’ BUT everything else SUCKS and would not want a DOG st be admitted here. She waited 3 hrs for someone to bring her meds (unacceptable) and all she is told is “we are Short Staffed”. There are just a FEW aides who are very helpful but that’s all….some are very RUDE and c…
★★★★★
CriticalAnother night after 9:30pm spent on the phone for several HOURS trying to get ahold of someone to take care of basic needs for my mom at The Grand Rehabilitation and Nursing at Pawling. It is now after midnight …. After listening to the phone ring thousands of times, some people answering, transferring the phone and being hung up on multiple times before I can say a word… I want anyone who is interested to read this and decide if this is the place you want your loved one to reside. My mother has been sitting on a …
★★★★★
CriticalThey claim to care about your comfort which some do but it's really all about the $$ for them. The only unit that gets reasonably decent care is unit 200. The residents are given supplies for cleanliness and care. The other units have bare bones. The rooms are decent but small. Some of the staff are caring and others are horrible and don't belong in healthcare especially in a facility like this! The activities department is awesome.
★★★★★
Criticalthey left my friend bleeding in the hallway. then waited 8 days to send him to the hospital or test his blood. after me pleading with them to do so. and they lied about the whole affair.
★★★★★
PositiveWith long term IV medication and the need for P/T and O/T the Grand at Pawling was available. Having received negative feed back, My wife and I made the right decision. Everyone from administration to staff welcomed us with an open bed [date removed]. And because of the Covid outbreak they made [name removed] as comfortable as possible but also she became a patient of this nasty virus. With the awesome help of the administration and nursing staff they made this lonely 4 month stay tolerable. [names removed] are the…
Verified overview
Skilled nursing
122 CMS-certified beds · CMS CCN 335458
Classification and identity evidence
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 24, 2026Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Facility-level payment evidence
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Payer: NY Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Coverage last checked October 24, 2026 via Centers for Medicare & Medicaid Services.