October 14, 2026 at 2:34 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
The Healthcare Resort of Plano
3325 West Plano Parkway, Plano, TX
★ 4.010 reviewsRead reviews
About the community
About The Healthcare Resort of Plano
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 15, 2026 at 2:06 PM PDT
2 changes detected in this data refresh
Inspection coverage updated
Inspection coverage changed from NOT_COVERED to COVERED.
Inspection record added
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗September 15, 2026 at 7:18 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
4.0 out of 5 from 10 reviews
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveFantastic facility
I moved my elderly father after taking him out of [facility removed] which was third world and awful. I made the best decision as he made such tremendous progress at the new facility. They treated him so well he became part of their family. The staff were always extremely helpful and pleasant. [name removed] and [name removed]were excellent nurses. His aids [name removed]and [name removed]were the best so nice and pleasant to deal with. They took great care of my dad who had a stroke. His therapists were awesome th…
★★★★★
CriticalI am/was a resident of this facility
If you are seeking quality care, attentive nurse or tech staff, DONT CHOOSE THIS PLACE. I have had to wait 45-60 minutes for aide once I rang the call button. Aides are not properly trained and half can’t understand. I came into this place with the goal to strengthen my legs and help me walk again. Now my goal is to get out of this place ASAP!
★★★★★
CriticalI am a friend or relative of a current/past resident
Husband was in Healthcare Resort of Plano May 2023 and care given was inconsistent and often not available. It appeared nursing staff, doctors, facility managers, therapy, etc team do not communicate with each other (this goes all the way to the top) as we were always getting different info on the same day about my husband's care (or lack of care). Several times in the evening the nursing staff could not be located. Some of his meds were not available when needed. PT/OT was decent however no one gave them the …
★★★★★
CriticalI toured this community. The Assisted Living side felt a little dark.
★★★★★
CriticalMom left in worse condition than when she entered
Mom went to HRP after being hospitalized after a fall. At first, her therapy was a success. After time, mom was able to dress, use the toilet, and do all other self-care alone. She could also walk 250 feet. She was due to be release on a Friday, but a problem arose with her new accommodations and she had to stay over the weekend. During that time, she fell 3 times and was reinjured. By Monday, she couldn’t dress herself, walk more than 50 feet without resting, and she needed to stop for breath after just a few wor…
★★★★★
CriticalHEALTHCARE RESORT OF PLANO - HORRIBLE FACILITY
My mother needed a short term rehabilitation facility in October 2020, and after reading the most recent reviews of Healthcare Resort of Plano, I chose this facility. Don't let the reviews, the appearance of the facility, and the untruths told by the administration fool you!! I'm so very sorry to this day that I let my mother into this HORRIBLE, UNORGANIZED, NON CARING, NEGLECTFUL, RUDE, UNATTENTIVE, MISGUIDED, UNPROFESSIONAL, NONRESPONSIVE, FACILITY!!!!! From the top administrator [name removed] who oversees a dis…
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care, Independent Living, Skilled Nursing
- Operator
- Ensign Services, Inc
- Public price status
- Not publicly found
- Last source check
- October 22, 2026
Campus care settings
Skilled nursing
The Healthcare Resort of Plano
70 CMS-certified beds · CMS CCN 676395
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 14, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 15, 2026- CMS CCN: 676395 · Centers for Medicare & Medicaid Services · official source ↗
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Bar or Pub
- Private Dining Room
- Café or Bistro
- Low / No Sodium
- International Cuisine
- Organic
- Vegetarian
- Anytime Dining
- Guest Meals
- Gluten-free
- Vegan
- No Sugar
- Meals Provided
- Professional Chef
- Restaurant Style Dining
- Room Service
Health & wellness
- Staffing & Ancillary Services
- Incontinence Care
- Medication Management
- High Acuity Care
- Non-Ambulatory Care
- Memory Care
- Diabetic Care
Services & convenience
- Beautician
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
- English
- Spanish
- Transportation at Cost
- Property Convenient to Public Transit
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
Activities & engagement
- Holiday Parties
- Yoga / Chair Yoga
- Devotional Activities On-Site
- Karaoke
- Live Dance or Theater Performances
- Art Classes
- Day Trips and Outings
- Gardening Club
- Protestant Services
- Live Musical Performances
- Trivia Games
- Brain fitness / Dakim
- Visiting Rabbi
- Forever Fit
- Community Service Programs
- Live Well Programs
- Activities On-site
- Mormon/LDS Services
- Wine Tasting
- Happy Hour
- Dances
- Catholic Services
- Pet-focused Programs
- Cooking Classes
- Educational Speakers / Life Long Learning
- Birthday Parties
- BBQs or Picnics
- Stretching Classes
- Visiting Chaplain or Priest
- Activities Off-site
- Intergenerational Programs
- Other Religious Services
- Jewish Services
Outdoor spaces
- Meeting Room
- Indoor Common Areas
- Outside Patio
- Library
- Barber Shop
- Computer or Media Center
- Main Street Shops
- Beauty Salon
- Jacuzzi
- Billiards Lounge
- Fitness Center
- Movie or Theater Room
- Arts and Crafts Center
- Piano or Organ
- Game Room
- Golf Course or Putting Green
- Central Fireplace
- Outdoor Common Areas
- TV Lounge
Apartment & room features
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Cable or Satellite TV
- Kitchenette
- Air Conditioned
- Respite or Short Term Stays Offered
- Handicap Accessible
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
TX Medicaid
Payer: TX Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 22, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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