The Heights of North Houston

Not impressed! Very disappointed. Neglect, lack of care and roaches! Will definitely move my loved one from here soon! Doesn't deserve stars at all!

I am a friend or relative of a current/past resident

45 minute call lights, nursing staff is not compassionate. My father was neglected and fell.

I am a friend or relative of a current/past resident

Mom was at The Heights of North Houston. This place had constant turnover. I don't believe they paid their employees enough money, and that is the reason why they had a lot of turnover. People at the facility seemed like they were pissed off at the world. They were disgruntled. When you ask for something, they roll their eyes. You could see the facial emotions that they didn't want to do it. They look at you like "You've got to be kidding." When you walked in the door, it smelled of urine. …

I visited this facility

When we first walked into The Heights of North Houston, we experienced the hospitality. They greeted us at the door. Of course, we had an appointment to tour the place, and so immediately the staff took us around to the various facilities. We looked at the doubles and we looked at the singles units. Everything was very nice and very clean. I smelled the food and it smelled wonderful. The aroma of the food hit us at the door when we first walked in. When you first walk in, you see the foyer area where they have the …

Other

This place used to be a good facility when my mother first went there in 2014. But right now they are always understaffed. When asking questions about my mothers doctors appointments the nurses always seem to be lost and don’t know any information. The communication is not good with Director I have sent emails and never got a response but maybe once.

I am/was a resident of this facility

Big improvements but problems with the food not arriving hot & good taste to it. Hard to sleep when the roommates tv is left on too loud almost all night long. This facility has made major improvements BUT needs to focus other factors involving residents right to have a peaceful rest. Staff is great to the residences here even though they get abuse from some of the patients. Hoping to see more changes and better solutions.