THE PLAZA AT LUBBOCK

Had the worst experience

Not enough staff. Had to voice concerns on multiple occasions. Had to ask for help every visit and I was there everyday the time My Mother was there. The Head Nurse was on a Power trip. Did not like the way She or I was treated by staff. Would Not recommend this place to anyone. First time to experience this kind of Facility and had the worst experience.

Gross negligence caused my mother her life.

Multiple issues here. Mom left in bed over night crying in pain (because a nurse refused to help her up at all), she went two days without her medications, and after I (her caregiver of 8 years) told them something was wrong/ her numbers had to be off/I thought she was septic… the staff and Dr. [name removed] ignored me leading to her losing her life unnecessarily 5 days later due to them thinking “blood work I requested was not necessary” and if I was “so worried I should call an ambulance”…. Well I did, but they …

Nitemare!!!

My mother was transferred there for short term rehab (20 days) from the hospital after a lengthly illness to gain her strength back. after 4 days we began to frantically search for a new rehab to get her out of there out of pure fear for her safety, twice we found her in bed soaked in urine once with feces she is now recovering from a "pressure wound on her elbow that I was lied to about , I was told is was just protection so she didnt hurt it during her rehab. I was shocked when my mother called me for help since …

Decent care but, theft is an issue that is ignored

The physical therapy team is top notch. The nurses aides were great and very personable. There were delays (especially at night and possibly due to staff shortages) that led to falls since my dad was trying to make it to the bathroom in time. When he was admitted, he had five complete outfits. They all disappeared. I bought an additional eight outfits. They also disappeared. When he was discharged, those outfits and his personal blanket and heating pad were missing. Management was aware of the issue. Nothing was fo…

After a prolonged hospitalization which left her in a severe weakened state, we transferred our elderly family member to the Plaza in hopes that the skilled nursing services (PT, OT, Speech) would be of benefit. We found the immediate floor staff and therapists to be courteous and friendly. In my opinion that can never make up for under staffing and dishonesty! The facility demonstrates little regard for patient safety by depending on a call system that is only a flashing light above the door and can only be seen …