November 4, 2026 at 4:03 PM PST
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
The Sapphire at Maple Crest
4452 Squaw Prairie Road, Belvidere, IL
★ 1.74 reviewsRead reviews
About the community
About The Sapphire at Maple Crest
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
Family and resident feedback
1.7 out of 5 from 4 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI visited this facility
We went to Symphony Maple Crest. The place stunk so bad. They didn't even have any place for the residents to go sit and watch TV. They were all parked in the hallways in wheelchairs. There was no place for them to go outside of their rooms. Every room was a semi-private room. We talked to the director of nurses and he said that none of them had extra training for patients with dementia or memory care issues.
★★★★★
CriticalI am a friend or relative of a current/past resident
I had a family member here and when my mom and I went to say our finally goodbye we were disrespected by the staff. We were thrown out and called some nasty names by the staff. It’s sad that this is how we had to leave our final interaction with a loved one. But the staff doesn’t care. They are more focused on calling themselves hero’s. A hero would not stop family from saying goodbye. I wonder how they would like it if they were treated that way when trying to say goodbye.
★★★★★
CriticalI am a friend or relative of a current/past resident
staff is busy , do not stand outside your loved ones window and make any noise or touch the window. Maple Crest has strict rules. The staff is busy and do not want any distraction regardless of family wishes during covid lockdown when visiting is not permitted. Staff cannot read the heart of loved ones, they are doing their job,
★★★★★
CriticalI am a friend or relative of a resident
Maple Crest was one of the better ones we found. The staff was fine, but I think they’re understaffed sometimes. I think the food needs updating because their menu got kind of stale. The rooms were small, and they had a physical therapy room, another room for activities, an aviary, and an aquarium.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- November 5, 2026
Campus care settings
Skilled nursing
The Sapphire at Maple Crest
86 CMS-certified beds · CMS CCN 145990
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed November 5, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026- CMS CCN: 145990 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
IL Medicaid
Payer: IL Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated October 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked November 5, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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