Community profile

The Waterford at West Bend

831 E Washington St, West Bend, WI

Assisted LivingMemory Care

★ 4.847 reviewsRead reviews

About the community

About The Waterford at West Bend

Nestled along the banks of the Milwaukee River is the charming community of The Waterford at West Bend — where they offer premier amenities, engaging entertainment, and exceptional assisted living and memory care services in West Bend, Wisconsin. Traditional lap siding, bold, brick accents, and lush gardens welcome you, creating a picturesque setting. This thoughtfully designed community features open-concept common…

Published floor plans

1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$5,900/month

Care fees not included

Checked October 9, 2026
Schedule a visit →

Studio

Memory Care · 0 bedroom

Published starting price

$8,500/month

Care fees not included

Checked October 9, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

1 Bedroom$5,900 currently · +$600 since Aug 10, 2026
$5,900$5,300Aug 10, 2026Oct 9, 2026

Based on 2 observed source-published starting-price points. Dates are when we observed each value.

Tracked public-data history

Recent changes

Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.

  1. October 9, 2026 at 4:01 PM PDT

    2 changes detected in this data refresh

    Published price updated

    1 Bedroom published price changed from $5,300 to $5,900.

    Published source ↗

    Published price updated

    Studio published price changed from $8,300 to $8,500.

    Published source ↗
  2. August 10, 2026 at 4:00 PM PDT

    1 change detected in this data refresh

    Operator information updated

    Operator changed from not published to Sonida Senior Living.

Family and resident feedback

4.8 out of 5 from 47 reviews

Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

Overall pretty satisfied, staff is friendly and very helpful!

I am new here and everything has been going very well overall. I received my first haircut here today and I love it! The food is good and staff is very friendly and helpful to me. My apartment is just right for me and I love looking out the windows at the wooded area. The facility is clean and well cared for. Thank you for the good care you provide me.

See category ratings
Cleanliness
5.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Staff
4.0 / 5
Meals & Dining
4.0 / 5
Evalyn KAugust 14, 2026Published source

★★★★★

Positive

Sudden change

Our Mom fell and broke a hip badly. After the surgery it was clear that Mom wouldn't be returning to her condo. At 86, and with other already existing health challenges we were caught off guard when they told us she would need 24 hr. assistance. In stepped [name removed] at the Waterford in West Bend. We had been feverishly touring places with mixed emotions and reviews. So it was a real breath of fresh air to contact her. [name removed] care and patience with us and all our questions was remarkable, thoroughly pr…

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Allen BAugust 4, 2026Published source

★★★★★

Positive

Care for my mom.

I like my mom living there because they take good care of her even if she's not so nice to them when they're trying to get her cleaned up. I like the staff. The only thing that I sometimes have a hard time with is the communication. It is there but it could be improved more. Overall I wouldn't want my mom anywhere else.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Care Services
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Eileen SteeleAugust 2, 2026Published source

★★★★★

Positive

A Caring Place

I placed my wife at the Magnolia Trails in mid April. After caring for her for almost 3 years, she had deteriorated beyond my abilities. We were uncertain as to how she would respond in her placement, but the Staff is beyond our expectations and has become her family. They are kind and considerate and treat her lovingly as would we, if she were home. My 30 year old granddaughter told me: "Papa, if I ever ended up like Grams, I would want to be placed here." High praise indeed. We are thankful for this caring place.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
Paul HJuly 29, 2026Published source

★★★★★

Positive

Just Like Home

My husband is a resident, and he and I couldn’t be more pleased! His room is spacious, the meals are varied and delicious, many activities are offered, and the staff is outstanding! Thank you, The Waterford of West Bend!

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Terri OppitzJuly 28, 2026Published source

★★★★★

Positive

Right Choice

We toured a number of assisted living residences before choosing one for our mother. Mom and our family are so pleased that we choose the Waterford. It was just the right size for mom and our family. The staff is able to give personal service and treats residents with dignity and respect. I have and will continue to recommend the Waterford to anyone that is contemplating a move to assisted living.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Mike S.February 20, 2026Published source

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care
Public price status
Published starting price available
Last source check
October 22, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Vegan
  • Low / No Sodium
  • Vegetarian
  • Room Service
  • Meals Provided
  • Special Dining Programs
  • Gluten-free
  • No Sugar
  • Restaurant Style Dining
  • International Cuisine
  • Pureed Meals
  • Anytime Dining
  • Guest Meals
  • Private Dining Room

Health & wellness

  • Incontinence Care
  • Memory Care
  • Non-Ambulatory Care
  • Medication Management
  • High Acuity Care
  • Staffing & Ancillary Services
  • Diabetic Care

Services & convenience

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • English
  • Spanish
  • Transportation at Cost
  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available
  • Dogs Allowed
  • Weight Limit (lbs)
  • Cats Allowed

Activities & engagement

  • Live Musical Performances
  • Current Events Club
  • Birthday Parties
  • Quilting or Sewing Club
  • Activities On-site
  • Bible Study Group
  • Intergenerational Programs
  • Community Service Organizations
  • Art Classes
  • Book Club
  • Cooking Classes
  • Cards / Pinochle Club
  • Live Dance or Theater Performances
  • Sensory-based Programs
  • Yoga / Chair Yoga
  • Activities Off-site
  • Wii Bowling
  • Reminiscence Programs
  • Forever Fit
  • Bridge Club
  • Stretching Classes
  • Catholic Services
  • Christian Services
  • Live Well Programs
  • Resident Band or Musicians
  • Karaoke
  • Cooking Club
  • Day Trips and Outings
  • Men's Club
  • Community Service Programs
  • Other Religious Services
  • BBQs or Picnics
  • Happy Hour
  • Gardening Club
  • Holiday Parties
  • Educational Speakers / Life Long Learning
  • Brain fitness / Dakim
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Protestant Services
  • Wine Tasting
  • Dances
  • Light Therapy Programs
  • Walking Club
  • Tai Chi
  • Trivia Games
  • Pet-focused Programs

Outdoor spaces

  • Barber Shop
  • TV Lounge
  • Outdoor Common Areas
  • Raised Garden Beds
  • Arts and Crafts Center
  • Movie or Theater Room
  • Game Room
  • Meeting Room
  • Indoor Common Areas
  • Central Fireplace
  • Main Street Shops
  • Butterfly garden / Hummingbird garden
  • Computer or Media Center
  • Beauty Salon
  • Outside Patio
  • Private Bath

Apartment & room features

  • Garden View
  • Air Conditioned
  • Ground Floor Units
  • Handicap Accessible
  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Kitchenette
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Wheelchair Accessible Showers

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 22, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
The Waterford at West Bend – West Bend, WI | CareOpenly