VILLA TOSCANA AT CYPRESS WOODS

Great service by v/t

Everyone was great! Special shout out and thanks to Mr. Jesus, Mrs. Adrian. Exceptional nurses. Keep up the great work. [name removed] Once again Things was just excellent for my sister Thanks from my heart [name removed]

Kudos to Villa Toscana Staff

I found the facility to be adequate for short term rehab. The furniture is well spaced so patients can get around. It is difficult to keep walls pristine when everyone uses equipment that bangs into the walls, so all and all I think it is a good value for people that want to get better and out. My family member there raved about the food, it was good and plenty of it. They provide snacks several times a day for those that want it, as well as during breaks during physical therapy. Everyone seemed to follow the plan …

A tired family member

Well thank goodness the Administrator and the DON got the Boot the way they ran the facility was a pure crap show. Its too beautiful of a facility to be ran down. I will say something about the Nursing staff unfortunately just too short handed to where i get off of work im changing my grandfather I understand the staff doing the best but I know they smell a soiled brife. But I don't get paid to change him we paid the Villa too. The positive side is the staff is nice and there doing there best. I hope they will get …

Absolutely awful

My mother is currently at Villa Toscana. We had an issue with a male nurse being verbally abusive to her. No one bothered to tell me. My mother can't feed herself because of her condition, and unless I am around, no one helps her eat. And now because she's not eating they want to give her meds to increase her appetite. No one can tell me why she isn't being fed. My mother's toilet in her room has been broken. No one has fixed it. The wheelchair the facility gave her broke and smells like mold. No one has replaced i…

My mother has been in Villa Toscana for almost 2 years. The first two administrators were horrible. The present administrator, [name removed] is great! He has great people skills and care about the patients and their family. It take care of all of my concerns immediately. Thanks, [name removed] for cleaning the place up. The CNAS that take care my mom are great.

Social Work Director at Villa Toscana is Unethical

The Social Work Director who is supposed to coordinate patient care is lazy and unethical. He does not return calls and has repeatedly called me and others liars whenever complaints are made to management. His poor administration of discharge notices cost me thousands of dollars. Managment has turned over so much that he apparently is in charge. I do not take well to being called a liar when I am just trying to manage a relataives care.