Villas of Holly Brook and Reflections Pekin

Beautiful facility but lack of care

My Grandma had lived on both the assisted living and Reflections memory care units at Villas of Hollybrook, Pekin. Upon entering almost each visit, you almost never see an aide much less a nurse. Major lack of communication with my Grandma's hospice team and Villas staff while she was passing on.. At the price they charge, there should be much better care. A lot of the staff really don't have the right disposition and caring personality needed to provide special care to Dementia residents. I understand adequate eld…

Good community, but could use improvements

Some improvements Villas of Holly Brook could make would just be their overall communication, and their on-signboard orientation process.

While I believe that the facility is probably Ok, our appointment was for 1:30 we arrived at 1:20 and we were out of the building by 1:36, totally finished. I didn't feel like they had my mothers best interest in mind.

Less care than advertised

This review is about the Reflections Memory Care side of the facility. The facility itself is clean, bright, and nicely done, and the visit of the facility was positive. However, within a week the manager who gave the tour and the head of nursing for Reflections had both left the facility so the people that I thought would care for my parent were no longer available. In addition, the staff had little understanding of hospice and were constantly arguing about medication administration or trying to force my parent to…

The Aids just stand by some plant in the dinning room and ignore their patients that need help getting back to their room after meal or you cant find one at all because they are hiding in the breakroom. The Charge nurse is rude and rolls her eyes at anyone that has a question most the time I walked in to the building to see my loved one she was at the front desk making jokes with the other aids that were sitting on the desk top. the building is beautiful and activities seem to be posted and going on almost all time…

Modern, clean facility. A lot of activities in and out of facility. Staff very nice and informative. Offers many room arrangements to choose from. Spoke to a resident who recommended this facility.