Community profile

Waterton Inn Assisted Living

2885 Shiloh Road, Tyler, TX

Assisted LivingIndependent LivingMemory Care

★ 3.45 reviewsRead reviews

About the community

About Waterton Inn Assisted Living

Waterton Inn Assisted Living in Tyler, TX is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Family and resident feedback

3.4 out of 5 from 5 reviews

Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Critical

Not as advertised

My family’s experience with Waterton Inn Assisted Living has been deeply disappointing and, at times, alarming. Both of my parents were left wet and unattended for hours on multiple occasions, despite their clear need for hands-on support. No family should have to worry about whether their loved ones are being kept clean, safe, and monitored. Meal times were another serious concern. Residents were only given a strict 30-minute window to eat, even though my father is unable to feed himself. This meant he often did …

Resident/clientAssisted Living

See category ratings

Cleanliness: 4.0 / 5
Friendliness: 3.0 / 5
Value for Cost: 1.0 / 5
Care Services: 1.0 / 5
Staff: 1.0 / 5
Meals & Dining: 1.0 / 5

★★★★★

Positive

I visited this facility

We chose The Waterton Inn Assisted Living for my mother. It was awesome. The place was very nice. The residents were friendly, they had a couple of available rooms. It looked very clean. The staff was friendly. They have activities. The rooms are nice, the showers, the bathroom, everything that she needs is nice. When I went in at the time, I think they were doing some games or some artwork.

★★★★★

Critical

I am a friend or relative of a current/past resident

Cleaning of the room was done sporadically. As a family member, I would go in and change sheets for my loved one. Trash would be overflowing. Patients were given meal choices each day, which was wonderful for renal/diabetic patients. Wound care was not done on weekends, even with doctors' orders for daily wound care dressing. 2nd shift nursing Monday- Friday was by far the most competent we experienced. If you are not able to visit the resident regularly, I would not recommend this placement.

★★★★★

Critical

I visited this facility

The Waterton Inn was using nursing home rooms for their assisted living. The room was a single room with a bathroom. The person who toured me was good. The place itself was clean. The dining area was very clean, too. Their physical therapy room was appropriate for what it was supposed to be. The Waterton Inn was really a nursing home that they were calling assisted living. They need bigger assisted living rooms instead of using the nursing home rooms. There were people for assisted living in the nursing homes, and …

★★★★★

Critical

I am a friend or relative of a current/past resident

This is the most unorganized assisted living facility i have ever been to. First of all, you see different caregivers every time you go up there. I did a background check on every name I got and most have a bad background. I dont know about you but i do not want untrustworthy people taking care of my loved one. The staff is very ghetto even management. I do not see how this business is still running.

★★★★★

Positive

I visited this facility

My aunt chose to go to MSHC The Waterton Inn. It was a smaller-sized care facility, and it had an extremely lovely interior. The units just had everything that we were looking for, like a living room and a separate bedroom. It was very nice, and the people were nice. We ate lunch there, and it was excellent, very tasty, flavorful, and not bland. We were very pleased. The main lady was as nice as she could be. I really enjoyed meeting her.

Verified overview

What we know from public sources

Care options: Assisted Living, Memory Care, Independent Living
Operator: Not yet resolved
Public price status: Not publicly found
Last source check: October 20, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

Meals Provided

Health & wellness

Diabetic Care
Non-Ambulatory Care
Staffing & Ancillary Services
Incontinence Care

Activities & engagement

Devotional Activities Offsite
Activities On-site

Outdoor spaces

Indoor Common Areas

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked October 20, 2026.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

Waterton Inn Assisted Living

About Waterton Inn Assisted Living

3.4 out of 5 from 5 reviews

Not as advertised

I visited this facility

I am a friend or relative of a current/past resident

I visited this facility

I am a friend or relative of a current/past resident

I visited this facility

What we know from public sources

Amenities and services

Meals & dining

Health & wellness

Activities & engagement

Outdoor spaces

Inspection and quality records

Questions to confirm with the community

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