Westlake Pointe Senior Living

Was given a very informative and pleasant tour of Westlake Pointe. [name removed] was an excellent tour giver. Highly recommend for others to tour Westlake Pointe. At this time, I am a year or so away from choosing an assisted living facility for myself but will have Westlake Pointe as one of my top choices.

Westlake Pointe Senior Living

Her only complaint is the food is not that good. My mom loves her apartment. She says the place and staff are great there and we would recommend Westlake Pointe to other families.

I was visiting with my sister to see if she would like the place. I found the place very nice I liked it it's secluded off of a main road nestled in among the trees. Everybody was nice and friendly. At the time they were remodeling but you couldn't even tell things telling us that found it to be very nice just wish my sister would have taken the place but it was very nice.

The staff is excellent. The rooms, carpet, dining area, patio and all interior and some exterior need renovated. We loved the staff and residents. We loved the one floor apartments. But they all need new carpet and paint. I feel that would go along way.

Review for Brookdale Gardens at Westlake

My mother is not happy there and she is trying to get evicted. I called the other day and asked for the director or the manager or whoever was in charge and the sweet little lady that answered the phone informed me that there was in fact no one in charge.. She told me that there is a new director in training. She wasn't sure of his name. So I'm quite concerned that I cannot speak with someone who is in charge of the facility. That's a huge concern.

Would not currently recommend

Trying to communicate with administrators was terrible. They wouldn't return phone calls or emails. Every month I was disputing charges on our bill. The state was actively investigating when we left. My dad was struggling with losing some of his autonomy and one administrative nurse told him, "If you don't like the way we do things here, you can leave!" So, we did. Staff would sometimes enter my dad's room in the middle of the night, when there was no reason warranted. The residents collectively did not seem ver…