Wheeler Terrace

Aging learning experience

The floor staff is very helpful and friendly. They could use more training on assisting with hearing aids. Since the new owners (CIMA) has taken over many things have changed. Most have caused more problems. A lot of staff has quit, along with already being short staffed. The food has changed being a lot of processed meets and often cold. The doors are now kept locked so that residents family's have to wait for staff to be let in and then find someone to let them out. This pulls staff away from their duties.

Overall would recommend

The apartment is very clean, all caregivers have been very friendly, caring and supportive, food has been very good. I would recommend them to others who are searching for a place for their loved one.

[name removed] is the very best and so helpful. The place is clean and smells good. Everyone was very friendly and helpful while we were there and they seem to try to provide as many activities as possible.

Wheeler Terrace

Loved the staff, very accommodating and helpful. Rooms weren't great but very good for the price.

Review for Wheeler Terrace

he employees are very caring and helpful. I would recommend to others.

Employee turnover is discouraging

My mother has lived here for 6 yrs. 12Oaks purchased this property some months ago and management seems to have stabilized somewhat and the food quality was better for awhile. Apparently cooks come and go more often that caregivers, which is pretty often. There are, however, a core of good and caring prople working the floor who make all the difference. I'd advise checking in often with your loved one, look around and judge the quality of their particular situation for yourself. Most days I'd not recommend Wheele t…