WOODLAKE AT TOLLAND

Review

I went there for rehab after surgery, very poor environment for people trying to heal. My meds were not available, told no one was able to get "into the medication area" I asked that they call a local pharmacy to deliver the meds, refused. Placed in room right next to COVID rooms, even though many empty beds visible away from COVID area. Residents wandering into others rooms. Food was horrible, saw a physical therapist assistant ONCE, no therapy to assist with walking! Very short staffed, per diem staff unfamiliar …

Horrible

Care for my mother was terrible.. always short staffed.. nurses working 16 hour shifts .. food awful .CNA’s do all the work, most nurses just sit at the desk and pass out pills.. sometimes as many as 5-6 lights going off with patients needs and no one is around. Had to stay with mom all day to make sure her needs were met. It has gone downhill and I would not recommend it.. staff has an attitude when asked to do basic tasks

We toured this community while looking into care options for a loved one. Woodlake seemed like a nice enough place, but I don't think it would have been the best fit for my loved one. We were looking into memory care, and their memory care unit was on the third floor. That just seems a little too isolated and hard to navigate.

We're very happy and fortunate to have found it.

It's very clean and they have a lot of different services for my wife. A lot of medical staff to help take care of her. I haven't found anything I don't like. We're very happy and fortunate to have found it.

I visited this facility

I have had many opportunities to be inside of Woodlake. I worked as an Emt and brought pts in and took them out for different appointments.The staff are outstanding and the really show that they care about the persons living there. The facility is well maintained and never gives off a bad aroma. I now am on that long journey of cancer,and getting close to having to consider a facility. I would put Woodlake number one on my list.