October 14, 2026 at 2:34 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
Accel at Willow Bend
2620 Communications Parkway, Plano, TX
★ 2.528 reviewsRead reviews
About the community
About Accel at Willow Bend
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
September 15, 2026 at 7:18 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.5 out of 5 from 28 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
My mother spent a week and a half here. Staff very rude. Rehab facilities OK. Could not recommend.
★★★★★
PositiveI am a friend or relative of a current/past resident
My brother is in Accel at Willow Bend. He's been in two different rooms. He's got a couple aides that watch after him, and his physical therapist is one-on-one with my brother every single day. He's had a few problems with them coming in late at night when he has to have his diaper changed. They're shorthanded in the middle of the night, but now, he gets up and goes to the bathroom on his own. It's a rehabilitation place, long-term care. They don't have a five-star chef in their kitche…
★★★★★
CriticalI am/was a resident of this facility
Very poorly run facility. The staff (with a few exceptions) was rude and incompetent. The food was bad and rarely served on time. My stay there was very unpleasant, and I would not recommend Accel at Willowbend.
★★★★★
CriticalI am a friend or relative of a current/past resident
My husband is at Accel at Willow Bend. The building is good. They have several rooms with TVs in them. They have some activities. They took my husband to bible study one time. I don't think they keep him very clean though. The food doesn't look very good, but I've never tasted it. Right now, Medicare and his secondary insurance is paying for it. One thing I would say is that twice my husband has had to leave there and go to his doctor's appointment. They have a van, and they take his wheelchair,…
★★★★★
PositiveI am/was a resident of this facility
The rooms are really nice the internet ready all the food is delivered three times a day like clockwork you can eat in the diner or you can eat in your room the staff is excellent to your needs they're very friendly and they're always willing to help I've been here over a month and I'm the happiest I've ever been I really like everybody here can I make me feel at home everybody has a smile the new management is amazing all the staff is on point or better the kitchen has a great menu and you…
★★★★★
CriticalI am a friend or relative of a current/past resident
We have a family member in here, I cant say much good about the place. Always short staffed, changing all the time. but the biggest is that if you give them a deposit until medicated is approve, you will fight to get your money back. Its been 9 months and now I have to get a Lawer involved because every month there is just more and more excuses. Be warned.
Verified overview
What we know from public sources
- Care options
- Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 21, 2026
Campus care settings
Skilled nursing
Accel at Willow Bend
110 CMS-certified beds · CMS CCN 676349
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 14, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 15, 2026- CMS CCN: 676349 · Centers for Medicare & Medicaid Services · official source ↗
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
TX Medicaid
Payer: TX Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 21, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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