ALDEN ESTATES OF NAPERVILLE

My mother has been at Alden of Naperville for 2 1/2 years in the memory care. Everyone there are doing a great job taking care of her. The CNA’s ,nurses, activity, dining staff, housekeeping staff and director are very helpful with her needs and the other patients. They are all very caring with my mother’s health. They do a lot to make her more comfortable. Thank you Alden Staff!!!

I visited this facility

I have not heard back from Alden Estates of Naperville. I didn't like it. The look of it was fine, but there were three people in a room, and all the people were squished in. The room wasn't very big. The dining area looked fine. I called them several times, but I don't think they're good staffing. They're not responsive. During the tour, they walked me around and showed me the rooms, the people, and the area. They told me about their activities. When I physically went there, they were frie…

I am a friend or relative of a current/past resident

I was very pleased with the care and concern they had for my loved one. Admissions and medical staff was very easy to work with. You made her time precious here and in a safe and secure environment.. Thank you.

I am a friend or relative of a current/past resident

My husband was a resident for 13 days during Covid isolation in September so we don't really know what went on or the type of care he received. What we do know is my husband lost 20 pounds in those 13 days and we were never told he wasn't eating. We rarely received information regarding medication given and the promise of seeing a doctor did not happened. In my opinion, this was unacceptable.

I am/was a resident of this facility

I was a resident at this facility for 3 months for rehabilitation on my arm and awaiting eye surgery. Instead they kept me in bed the whole time overmedicated me to the extent of knowing what was real or not. Never received the physical therapy for my arm or the eye surgery. Instead became unsteady on my legs due to being bedridden the entire time. You might get a shower if you persist. Became incognant, my arm and sight just got worse as well. They took away my cell phone when they found out I tried to reach out t…

I am/was a resident of this facility

Such poor care short staff was a resident at facility for a few weeks facility refused to let me move to another facility until insurance paid them 102k only there for two months did not do therapy until my last week. Hear residents scream from sitting in urine and feces all day from my room 2 aides on the floor most days so we wait hours before someone cleansus Administration ignores us have to pull my call light out of the wall to be noticed....... hours later....... waited 7 hours to be cleaned not a good place …