★★★★★
CriticalOther
I missed a phone call by seconds and called back on caller ID. It was a Bay Harbor employee returning my voicemail. She answered the phone "this is Delores" so I didn't know where I was calling. (Juggling multiple work/personal things, I had just called and left voicemails for about 20+ different people). I told the employee I didn't know why I called. Instead of saying "you called Bay Harbor AL" or "your message said...", either of which would have triggered my memory, the e…
