Community profile
254 Lowell St., Andover, MA
★ 3.59 reviewsRead reviews
About the community
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveMy loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.
★★★★★
PositiveMore staff would be great. If they could preventmy loved one from falling so much, it would really help. Also, there needs to be better communication between the departments. Signals have gotten crossed/miscommunicated several times. Everyone is very nice and caring.
★★★★★
PositiveI thought the staff did a great job of communicating with the family. They reached out to us virtually every day, with pictures and emails. They went out of their way to keep the my loved one in the facility, even though she had some behaviors that were difficult to manage. They really went above and beyond to help. We did have to provide some private aides to assist with that, but hey helped us get everything arranged. I think they provided excellent care given the circumstances of the pandemic. It was not the eas…
★★★★★
PositiveI would recommend others look at this community for their loved ones. This is brand new, and less residents for the care takers. The food was good to start with, then the food went downhill when they lost the chef. I don't know how it is currently.
★★★★★
CriticalThe building is beautiful and the concept is great. I love that it is more medical than most places and they don't nickel and dime you for care, it's all included, even taking care of and administering the drugs! There are many caring staff in the neighborhoods, but there is something missing! The interaction is a little flat and the communication is bad. I reached out to ask questions about my mother's health and they never got back to me, and in fact after I reached out a second time, I felt the higher up people …
★★★★★
PositiveThe place is very new and it's like waking into a resort. There is no odor, it smells and looks clean. They are pretty on top of taking care of all the residents. One of the things we were a little disappointed with was the food. When my father first moved in, the food was great, but then they had a change in chefs and the quality went down. We didn't feel the food they were giving was nutritious or healthy enough. They did have a lot of great activities, although my father didn't often participate. We felt like wh…
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 11, 2026.
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