Community profile
254 Lowell Street, Andover, MA
★ 3.59 reviewsRead reviews
About the community
Family and resident feedback
Overall rating from Published source. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveMy loved one now needs extra assistance so she pays over [fee removed] per month. She no longer eats food, but will drink Ensure. I have to buy the Ensure myself. This aggravates me and is the reason for the lower score on #5 and #7.
★★★★★
PositiveMore staff would be great. If they could preventmy loved one from falling so much, it would really help. Also, there needs to be better communication between the departments. Signals have gotten crossed/miscommunicated several times. Everyone is very nice and caring.
★★★★★
PositiveI went to Bridges by EPOCH at Andover. The space was designed very well, and I like that their prices are all together. There's no calculating involved. The people were amazing. I met several people that lived here. I was very happy with the place. I got to see the menu and it looked delicious. They had a lot of options. I talked to a few of the residents and they said the food is great. Everybody seemed very happy. The atmosphere was very pleasant. I did not see any activity. Everyone was just finishing up lu…
★★★★★
PositiveMy mom has moved into Bridges by EPOCH at Andover. There are several things I like about it. The staff there has been excellent; I can't ask for any better staff. My mom is getting better at getting around on her own now, but in the beginning, she has trouble just getting up to use the bathroom and stuff, so I got to call them over and told them I need help and if I could have somebody take her to the bathroom, and they said, 'No problem.' They are really good about that stuff. The physical facility …
★★★★★
PositiveI thought the staff did a great job of communicating with the family. They reached out to us virtually every day, with pictures and emails. They went out of their way to keep the my loved one in the facility, even though she had some behaviors that were difficult to manage. They really went above and beyond to help. We did have to provide some private aides to assist with that, but hey helped us get everything arranged. I think they provided excellent care given the circumstances of the pandemic. It was not the eas…
★★★★★
PositiveI would recommend others look at this community for their loved ones. This is brand new, and less residents for the care takers. The food was good to start with, then the food went downhill when they lost the chef. I don't know how it is currently.
Verified overview
Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 22, 2026.
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