Brookdale Lake Mary

Medication Management

Medication management was not done, even though on my tour and during his stay, I stressed that he needed medication management and was assured that medication management would be achieved. That was not done leading to several unnecessary ER visits. Initial NP/MD Consult was not done in the time as stated it would be done. Several times I found medications in my Dad’s pants pocket or in his bed which was given to him but he didn’t take, and I informed nursing leadership. Behavioral issues occurred that could have b…

Our families experience

What we like the most about the community is the staff, the activity director keeping my dad busy and not bored. We would definitely reocmmend Brookdale Lake Mary to other families.

Brookdale Lake Mary

The staff has been very helpful. The residents do a great job of welcoming new residents and take them under their wing to help them acclimate. The food seems to be good too

Halls and Lobby are carpeted, which helps with being more quiet than others we visited with all tile floors. Wide Hallways in resident areas with handrails. Very clean facility. All the staff were pleasant, many have been there for years. Very good size studio apartments with a mini-kitchen area with sink and frig. The studio we picked-out has 2 large storage closets and the window view overlooks Sycamore trees. Good size screened porch. Residents all seemed happy, easy to chat with. There are plenty of near-by s…

Cute, clean and friendly staff

Seemed to be clean. Staff was nice. Communication was good at the beginning. My mom passed before she moved in. Communication became difficult from the accounting department when trying to get a refund. Was able to get some of the money back that was prepaid, but don't feel we were treated fairly in the end.

Brookdale Lake Mary

Very friendly and welcoming. Yes, we would recommend this community to other families.