Brookdale Midlothian

Very positive visit. [name removed] was enthusiastic and informative. The facility, specifically the Memory Care unit, was satisfactory in appearance, and staff seemed very friendly. The only negative for me, as a medical professional, was the distinct smell of urine as we entered the Memory Care unit. I would assume this was in the carpet in that area. Otherwise, there was no odor. I realize we're talking elderly and mentally compromised adults, but that was very much a negative for me. Otherwise, we would likely …

Our experience

Most of the staff has been friendly. My stepfather seems to be happy all things considered being there. The executive staff has been willing to work with me on things even though at times they're hard to get a hold of. What I'm not happy about is the fact that a lot of his clothes have gone missing since they do his laundry there. The food seems to be average, but eats a textured modified diet. I would give the cleanliness of his room a C. I do love the location of the facility and proximity to where family lives.

[name removed] who we met with was so warm and upbeat. She gave us a lot of information about Clare Bridge, and conducted our tour. She also answered all our questions. The floor plan of the facility made sense. The individual living spaces were adequate. Staff were friendly. Residents looked well cared for. My husband (who will be the resident), my daughter (a Physical Therapist) and I (a retired Nurse Practitioner) liked what we saw.

Brookdale Midlothian

Very organized and responsive to client needs. Good to have an advocate for client.

I made the right choice

Every one is always helpful and friendly, I don't know about the food it was struggling for a minute, I live in Texas so I don't know, Sundays it's more like a ghost town if you're looking for someone.

Brookdale Midlothian

This place has some of the friendliest most outgoing staff around. All staff calls residents by name from day one. Although assigned to units, staff visits and checks on residents that are not even their responsibility that day. Environment is very pleasant.