Brookdale Southside

Makes an independent mom happy

I find this to be a pleasant place for someone who is still independent but is also a safe place to live. The food is good and the staff is friendly. I like the fact that they have a method to check on the residents without making them feel like they are watched.

We appreciated our tour of the facility and the festive welcome get-together. We also enjoyed the great luncheon we were treated to. Everyone there, staff and residents, were all very pleasant and helpful with Q&A. Lovely facililty. We are doing research of retirement/assisted living facilities in Jacksonville. This is probably the A+ number 1 of the group.

The person who showed me around knew basically everything about the property and has been a longtime employee on this property. They have staff that’s been there for 25+ years. I met residents, nurses, well, everyone I saw briefly. The first time I was there was during lunch. It smelled good- my husband and I almost stayed. The facility was clean, the people were friendly, the residents were clean. It’s a bit older but so is my dad. The library/ puzzle room is great- I’m a book and puzzle person. The pool table roo…

Has lots of room for improvement.

My Mom's room was unkept on several occasions; fences was on a wall outside a resident's room for 24 hours and when I called it to an employee's attention, she mentioned housekeeping, which is not available on a daily basis, it was only taken care of because I mentioned it being there 24 hours & it was a health issue; caregivers do the laundry so the service is not always completed when scheduled. I found my Mom is the TV room, which was freezing cold & Mom was freezing and had not been offered a blanket; On anothe…

Brookdale Southside

The staff are very friendly and very engaged. The people that live there are very friendly and engaged. They have made repairs that were needed promptly.

This was a virtual tour with pictures and videos. I currently live in Texas and will schedule an In Person Tour in the future. The information I received from Brookdale was great and very informative. I will definitely tour this location this summer when I travel to Florida.