October 20, 2026 at 6:10 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Community profile
CHARLESTOWN PLACE AT NEW ALBANY
4915 Charlestown Rd, New Albany, IN
★ 2.49 reviewsRead reviews
About the community
About CHARLESTOWN PLACE AT NEW ALBANY
Tracked public-data history
Recent changes
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 21, 2026 at 5:33 PM PDT
2 changes detected in this data refresh
Inspection coverage updated
Inspection coverage changed from NOT_COVERED to COVERED.
Inspection record added
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗September 15, 2026 at 6:22 PM PDT
1 change detected in this data refresh
Inspection record updated
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗
Family and resident feedback
2.4 out of 5 from 9 reviews
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
CriticalI am a friend or relative of a current/past resident
There is no place on their website to get their phone number for visiting hours or checking on your loved one. This is absolutely not acceptable!
★★★★★
CriticalI am/was a resident of this facility
I wish I could take a picture of yesterdays evening meal. It consisted of macaroni and cheese with some mushrooms and peas mixed in, a roll, one half-pint chocolate milk and a small cookie. Today's noon meal was no better. The house cleaning, kitchen crew, and staffing are doing an atrocious job. They are continually under-staffed. The Management needs to be evaluated.
★★★★★
CriticalI am a friend or relative of a current/past resident
Run don't walk some other place. Mother had same clothes on for three days. Meals cold, dinner served after 6pm. No activities. After 2 weeks we left
★★★★★
PositiveI am a friend or relative of a current/past resident
My sister is in the Diversicare of Providence. Everyone out there is very nice and very helpful. The PT has done well with them. She's walking with a walker now. She has made some good strides with the PT. They've all been very nice to her. She likes their food. As far as her care goes, I have no complaint. The only complaint I have, and it's probably going to be with every nursing home, is that it could be cleaner, like the floors and the bathrooms. She hasn't participated in any activities. I …
★★★★★
CriticalI am a friend or relative of a current/past resident
my sister brought a christmas gift to my mother during covid christmas eve. they lost it for a week. my sister called and got the response not my job when inquiring. they do not call back in a timely fashion, leave you on the phone for 30 to 60 minutes. every unprofessional
★★★★★
CriticalI am a friend or relative of a current/past resident
My dad passed away here on May 1, 2020...Visitation was not allowed due to Covid in March, which was the last time I saw him, except for window visits which were useless as he had dementia. His health deteriorated fast after I could no longer visit him as was evidenced during window visits. When I was still able to visit him, his clothes were dirty, he was hungry often as he was supposed to have supervised meals, THE DON NEVER returned my calls, he missed scheduled transports to his OWN family doctor due to Diversi…
Verified overview
What we know from public sources
- Care options
- Assisted Living, Memory Care, Skilled Nursing
- Operator
- Not yet resolved
- Public price status
- Not publicly found
- Last source check
- October 21, 2026
Campus care settings
Skilled nursing
CHARLESTOWN PLACE AT NEW ALBANY
158 CMS-certified beds · CMS CCN 155668
Classification and identity evidence
Why this community appears in these categories
Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed October 21, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed September 16, 2026Skilled Nursing
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 22, 2026- CMS CCN: 155668 · Centers for Medicare & Medicaid Services · official source ↗
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Meals Provided
Health & wellness
- Non-Ambulatory Care
- Diabetic Care
- Staffing & Ancillary Services
- Incontinence Care
Activities & engagement
- Devotional Activities Offsite
- Activities On-site
Outdoor spaces
- Indoor Common Areas
Facility-level payment evidence
Plans and public programs found in source records
These are directory, certification, contract, or participation records. They do not determine an individual’s eligibility, authorization, network benefits, cost sharing, admission, or whether a visit or stay is free.
Certified provider record
Original Medicare
Payer: Centers for Medicare & Medicaid Services · Service scope: Short Term Skilled Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Certified provider record
IN Medicaid
Payer: IN Medicaid · Service scope: Long Term Nursing
Room-and-board coverage is not publicly confirmed.
CMS Provider Data Catalog ↗ · source dated September 1, 2026Payment-program records
Medicare and Medicaid information
Medicaid
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Medicare
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Inspection and quality records
Coverage last checked October 21, 2026 via Centers for Medicare & Medicaid Services.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
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