Community profile
2500 Polo Ridge Ct, Winston-Salem, NC
★ 3.531 reviewsRead reviews
About the community
A source-provided community description has not been published yet. Verified care, address, pricing, and availability facts remain below.
Family and resident feedback
Overall rating from Caring.com. Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveThe staff at Forest Heights Senior Living Community was just unbelievably friendly when we were there. Not just the people we were meeting with, but the people that just saw us in the hallways that greeted us. They spent a lot of time with us and we were hoping to get mom placed there, but a couple of things happened and we needed mom somewhere quickly, but they were not able to get there as quickly as we had hoped.
★★★★★
PositiveMy mother has moved into Forest Heights Senior Living Community. It's a very clean place. I found plenty of staff there. A lot of the residents were out and about. So they just weren't sitting in their room. And they have very good food. We had some bread rolls, and those were delicious. They have a church, they have a movie room, they have a place where they can play games, and they have bingo. They have quite a few activities. They go on outings, and they do things with them. I like that they post a big…
★★★★★
PositiveMy Mom shares a room with one roommate. That keeps our costs down and the staff do an excellent job of keeping the space neat and clean. It is wonderful to see the staff interact with the residents in a knowledgeable way, recognizing and responding to their differences. The activities (live music, arts and crafts, field trips) and group meals are very important.
★★★★★
CriticalMy mother was a resident here for 2 months, and it was not a good experience. I feel like I owe it to other family members looking for care - to post a review. If I had been warned - I would not have chosen this place for Mom. They don't have enough staff - which I know can be related to post-COVID - but I feel like management should make sure the staff is sufficient. They also don't provide care that is promised (ie bathing 2x /week, checking every 2 hours). Mom missed meals on several occasions. Also pe…
★★★★★
PositiveForest Heights got a friendly staff. They seem to be taking good care of the patients. They're able to accommodate dietary needs of mom. Those are some of the basics. The facility is very good. It's modern looking and well kept. The food is nice and very good. They have a multitude of activities, such as the basic ones like bingo and other memory games, as well as crafts. My mom plays piano. They have a baby grand piano that they can use and other music type things. Sundays they have events for church. Al…
★★★★★
CriticalMy mother moved into Forest Heights Senior Living Community. Our experience is not good. They do not have help, they don't have enough people to run the place. They do not have qualified med techs, the nurses, the CNAs, the maintenance people, are trying to run the dining hall. They have two directors' positions empty. They don't even have a food director, the nutrition is horrible and it takes them an hour and a half to two hours to have a meal. There's no one around, and you get no service. Th…
Verified overview
Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked October 20, 2026.
Compare nearby
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Assisted Living · Memory Care · Independent Living
Public price not found
