Hemsley House at University Park

All the staff we encountered were very nice and welcoming. [name removed] was really pleasant to talk with and we enjoyed meeting her.

Overall would recommend

I have parents in both memory care and assisted living and so far so good. I would have to give a shout out to [name removed] the front agent at the desk, she is amazing and always so helpful, goes above and beyond. Love her too pieces. All the staff are polite and friendly but [name removed] really stands out. The place is always so clean and they take pride in how the house looks and smells. Every time I visit my folks there's always the smell of fresh baked cookies and popcorn and it's always inviting. My folks …

Facility is nice and clean. They offer outings for residents and activities. [name removed] was very through and gave me a good tour of Facility. Gave me and my Mom the information we needed to help decide on this Facility.

Mom is happy!

My mom really loves the natural light in the building and the walking path around the outside. The food is great, but what stands out most of all is the people there. The management and staff are truly caring and looking out for everyone and my mom has quickly made friends and feels right at home. She is happy here!

Hard decision, easy choice

It is small and comfortable feeling. They are very attentive to the residents and serve 3 good meals plus snacks. It was small and homey. Very good personal attention and outstanding approach on his reluctant entry into the facility.

Hemsely House experience

The nursing care staff are very nice. The food is definitely below average, often stale and served cold, with limited selection/variety and often "out of" listed menu items. Facility is clean. Billing errors are common. Phone calls (to billing) not returned. Director is leaving so there is some inconsistency with where the facility is heading.