Heritage Crossing

Our families experience

All 5 so far. Staff cares more than the past 3 SNF/AL facilities we experienced. Activities are excellent and residents are encouraged to participate rather than spend time in rooms. Staff to resident ratio is very good. Food is excellent compared to other facilities. Looming organizational changes is our only main concern at this point as they reportedly consider using Med Techs to replace nurses.

Heritage Crossing is beautiful and smells good. The response time from the director [name removed] has been incredible. [name removed] also worked with us on timing and helped us with all questions we asked and we had a lot. The communication from [name removed] after she assessed mom was quick and she had a plan specifically for her needs prior to moving in. They treat you like an individual and really listen.

After carefully reviewing 23 facilities, talking with 16 of them and touring 6 facilities, Heritage Crossing was on our list of top 2 facilities due to staff to patient ratios, medical capabilities, resident activities, cleanliness and excellent nutrition offered. Transparency with finances and overall value put Heritage in the top spot. The staff is very knowledgeable and friendly, even when our tour guide left the room for a few minutes. But the thing that stuck with me the most was the happy look on residents fa…

Overall a great place

The nurses, care partners and activities team are really awesome. Super helpful and communicative. The administrative staff has been in constant rotation. No consistency, poor communication. In the last year they switched some admin tasks to the regional office which has helped but no executive leader for many months. Communication from corporate is very unclear.

Exemplary care and compassion.

My dad really liked it there and everyone was so helpful and friendly to him. He was only there about 6 weeks before he passed but I am eternally grateful for each and every staff member and the wonderful care they gave him. He could never walk in the halls without someone stopping to say hello. They really made his last days the best.

Our Experience

The nursing staff is absolutely wonderful as far as attentiveness to my parents. They can be difficult to reach via phone. The administrative portion of their facility is poor. My father has been out of facility since New Years Day and i wanted to make sure they wont be charged for his care. No call back. Then the tenant above my parents had a flood and it came thru my patents ceiling. No call back after several phone calls and leaving messages at the front desk from anyone on the game plan on how it will be fixed.…